Piazza Firenze - Godalming — Restaurant in Waverley

I was drawn in by the sign outside offering a two course lunch or one course plus drink for £12.95 which seemed exceptional value. The Seabass (a £2.50 supplement) was superb – rustic style with a sprig of oregano on top; and the house white was decent after it had had a chance to breath and lose the initial funk.

The service was mediocre – the man was surly, and the girl didn't appear to speak English, as experienced by another table trying to get their extra pizza that they'd sent to be boxed returned to the table.

Unfortunately when it came to the bill, I had been charged the full menu price for the food and drink. When I pointed out the mistake, the bill came back with the wine changed from small white to large red. (I'd had a large white and would have expected to pay the difference, but not a separate full price main and drink, since I'd ordered off the set menu, and the drink size was asked for when ordering).

By this time my parking had expired, and I didn't have a phone signal to renew it, so left to pay at the machine while they sorted out the bill.

When I returned I was presented with the same bill again. I tried to explain the issue, but the man belligerently insisted that it was correct. Although he offered to comp the meal it was done in such a negative way that it was clear that it wasn't a gracious offer. I insisted on paying, but only the correct amount, and calculated the total cost for him – £12.95 set menu, £2.50 supplement for the Seabass, £2.00 for the difference in price for the wine, plus £2.18 discretionary service charge (that really wasn't due at this point for the service received) for a total of £19.63. not the £26 bill I was originally presented with. The man wrang it up for £15 and I wasn't going to argue further, so paid and left with a sour taste from what should have been a pleasant lunch.

I'm only dropping one star despite all this, as the food was excellent, but they really need to get their act together on the service. Despite the excellent food I would be reluctant to suggest it as a dinner venue due to the lack of table cloths, and cheap paper napkins. Perfectly acceptable at lunchtime, but brings the tone down on the evening. And...

Probably the worst dining experience me and my boyfriend have had.

When we arrived we asked if they take walk-ins as we had not pre-booked, the lady responded 'well yes we do but you only have an hour on a table' - not the best response

In total we had 4 people serve us which didn't feel personal in anyway and very disorganised. Every table is spaced less than a foot away from the next one, paint was chipped off the walls, cobwebs on an old wooden screen divider (also hanging off the wall) and napkins which stuck to the table.

We ordered a Risotto Marinara and a lasanga - The risotto rice was chewy and under cooked, and the calamari was overdone. The lasanga came BURNT with hardly any sauce, and the sheets of pasta were undercooked. The pineapple juice also came slightly warm.

When we asked to pay, one waitress came over and placed the bill on the table and walked off. Another waitress came later and didn't say a word, typed in the amount and then chucked the card machiene in front of us and walked off. We paid, the waitress then came back took the card machiene away.

Deffinately...

Terrible costumer service at least the experience we had with one of the waitress blonde hair in a ponytail not yonge. My friend came from Canada for a visit so I took her there, my friend asked the lady which type of cheese it was since particular names of cheese is in Italian, so it's totally normal to ask and besides that there are people that has allergies at certain type of cheese or intolerance. The waitress so rude, she replyed of course it's cow's cheese, knowing that not all cheeses comes from cow, she was very sarcastic she wasn't confident about the question, because she even didn't know, so she asked for one ot the waiters to help us and so he showed my friend from Google what was the cheese related. It would be much more decent and honest if she just mentioned I don't know, but I'll check it instead of being rude and no manners at all. I felt so sorry for the type of service my Canadian friend had. Avoid this place if you can there are lovey Italian restaurant around Goldming area. First time I had this experience in a Italian restaurant like that...