Was overcharged when I visited the Queens Head on Monday 23rd August with my partner. I ordered a pint of bitter and half a pint bitter shandy. It cost ÂŁ8.70 (see receipt). I questioned the charge twice as it appeared the half shandy cost as much as the pint of bitter. According to the receipt, the half shandy cost ÂŁ4.20 and the pint bitter cost ÂŁ4.50. The bar lady was apologetic, but insisted it was the cost according to the till. She even printed out the receipt for me (attached). However, it just appeared to show that for the half shandy, Iâd actually been charged two drinks; a half pint bitter and a half pint lemonade. When I mentioned it to the other member of the bar staff, he mentioned it was London Prices, which still didnât make sense. For the next round the bar staff simply charged me the cost of half a bitter for the half shandy.
It appears that the Queensâs Head is ripping off its customers. Either the bar staff donât know how to use the till, or they are purposely adding additional drinks to the till. Either way, they were not willing to correct the issue when I raised it with them.
The Queenâs Head is my favourite pub in Farnham. As with all Fullers pubs, nice place, the beer is kept well, and it has a great atmosphere. However, after this experience, Iâm not sure Iâll be visiting the Queens Head again soon after the ripping off approach to its customers. All such a shame as it only concerns a few pounds but you donât really want to be having to ask for a receipt to check youâve not been ripped off when you...
   Read moreThe Queenâs Head, Farnham â A Pint-Sized Pint Paradise
The Queenâs Head sits comfortably among Farnhamâs more characterful pubs, a proper slice of history with a bar. Itâs a Fuller's house, so naturally youâll find London Pride on tapâreliable, respectable, and exactly what it should be. But thereâs more: a smart selection of beers, some splendid IPAs, and a couple of well-kept cask ales that havenât been abused by the cellar gremlins.
Then comes the surprise: Red Stripe. On pump. Not a can in sight. A proper pint, pulled like it means it. An unexpected win for anyone who remembers when Red Stripe didnât live its entire life in aluminium.
Inside, the place hums with mellow ambient tones and the unmistakable creak of age. Beamed ceilings quietly show off their 17th-century credentials, while the wooden floorâprobably liberated from the lower deck of HMS Victoryâholds it all together with noble defiance. Itâs atmospheric without being theatrical, cosy without being cramped.
Out back, youâll find what may well be the smallest beer garden in all of Christendom. A tight little suntrap where two and a half people can sit comfortablyâthree, if theyâre on excellent terms. But itâs charming all the same, and at least you wonât get lost on your way to the exit.
All told, The Queenâs Head is a small triumph of tradition, taste, and the occasional oddity. Worth a visit, worth a pintâand certainly...
   Read moreUnfortunately my experience in this pub that was recommend to me was not great at all, it was paid entry to which when I got to the bar I found out the bar was closed which we was not informed about, this was not a problem but when you pay to get into a pub on New Yearâs Eve it would be nice to get a drink to celebrate, one of the staff members was very kind and apologised that we was not informed and offered to serve us drinks too which she was rudely shut down by one of her colleagues and was also very rude and threatening towards us and wanted to kick us out. This was not a welcoming experience at all and never in my life have I ever heard the words âIâll punch his teeth outâ from a person in a customer facing role. Later on in the evening I went back to put a complaint in which a very kind man called Nathan took the time out of his break and spoke to me who agreed with me and also was quite taken back. Hopefully this will be resolved so another customer does not go through the same service as what we did. To Nathan and the very kind lady who tried to resolve the situation thank...
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