China Inn Chinese Restaurant & Takeaway — Restaurant in West Suffolk

Food is good, not loaded with MSG unlike the rest of the Chinese takeaways in Haverhill. The service could be more on the ball. Probably a bit more expensive but you pay for what you get.

So I'm adding onto this review because we regularly order from the China Inn. The food doesn't falter in quality at all and that's the only reason we still go there.

The website is awful, constantly has problems but if you phone and place an order for delivery and want to pay by card, they won't let you. Its really annoying. The staff are also really rude on the phone and it just makes the whole ordering and collecting process a real let down. We have also had problems with ordering and then turning up to pay by card only to be told that less than £15 you can only pay by cash. However they don't tell you this on the phone.

So in summary the food is great but the staff, website and ordering is like pulling teeth and is unpleasant. The staff don't care either as we have tried to convey this and they are unbothered. I would have stopped ordering along time ago if the food...

Last night we went for a 40 th birthday celebration and we horrified by the front of house service. After having many previous meals here, there was a new woman on the desk who clearly did not want to be there! It took half an hour to make an order, the food came out very slowly, the plates for the main meal came out 10 minutes before the food. The food was all served on cold plates, the duck was cold, the chicken came out 5 minutes after the rest of the meal. But the main issue we had was the service, one of our party was taken ill and we had to leave immediately, I asked the woman on the desk for the bill and a couple of takeout boxes. She promptly took a telephone call! I ended up going in the kitchen myself! The other staff were very helpful, and could clearly see that our poor sickly girl (who also has obvious learning difficulties) needed to go home fast! I would suggest the management review their customer service as it is not a clear reflection on the normally friendly, happy...

Not for the first time China Inn has failed to deliver in the timescale given and, worse, didn't feel it necessary to notify me. I called to chase well after the 1 hr 15 given to be told it would be another half an hour. When I complained, the manager felt it acceptable to talk over me, argue, and generally accept no responsibly for their piddling poor service.

I understand Saturday evenings are busy, I do. But why would you not put a courtesy call in to say there may be a delay and give customers the opportunity to cancel their order and find alternative options. Instead we're scrabbling around at 8.30pm trying to find something to eat and feeling wholeheartedly disappointed that we considered using China Inn, despite having a very similar incident when we ordered several months ago.

Shame, as their food is actually pretty good. There's certainly better (read:reliable) takeaways out there, so do try...