The Suffolk Hotel & Nine Jars — Restaurant in West Suffolk

My first visit to nine jars...... and my last, i was welcome by a lovely smile from a beautiful waitress..... my experience went down from there sadly, i was served a tea which was in a dirty pot and not really very hot, my milk jug was chipped right on the pouring bit which worried me incase the chipped bit was in my tea.., no spoons given just a wooden stirrer for my tea which i felt was more fitting to a motorway cafe, and before any one says "it cos of covid" I think wooden stirrers left on a table alday for anyone to touch is more of a risk but that's just my opinion, i ordered a NJ brunch and so did my partner, the toast wasnt toasted and my sausage was pink and under cooked but by then i had eaten half of it.. cant wait for the long toilet visit later today, the eggs very undercooked... but we ploughed on as we felt maybe the breakfast would get better..... the bacon was hard and over cooked and there was so much of what i can only decribe as "tiny hard bits with no flavour like a cheap bitty pepper" all over it so it almost crunched on every bite... but still everywhere cooks things differently so i pushed aside the undercooked bits and settled on the pale toast. I also noticed the servers didnt tie their hair back? I've earned and very decent living for many many years being a waitress but in all of my restaurants strick hand washing and hair being tied up was mandatory but again different places do things differently but i think the bit that got me most is when a passing visiting dog came in and the servers were petting it and cuddling it not one of them washed their hands when going back to service... I mean a dog shouldn't have even been in a restaurant let alone servers stopping mid service to pet it right?.. so in all not a great experience for the expense of 2 small breakfasts and 2 drinks then they only took card not cash which seemed alittle pre covid when we are very much post covid ain't we??? Not the best experience but not the worst on my quest to find the perfect breakfast. Il wait paitently for my scathing response but i do have pictures of my undercooked food and other complaints should the owner want...

Well; where do you start! As they say on Strictly, ' a disaster darling! So firstly, when Nine Jars first opened. We would regularly come to the restaurant. The staff were excellent and the owners were very visible. The food was really good and the service was good. However!! Having not been back to Nine Jars for some while, we decided to go there tonight as it is my birthday. I should have realised something was not going to be great when I phoned to make the booking and was called darling. We arrived on time and the restaurant appeared busy. We were showed to our table and was immediately asked by the waitress, if she could get you guys a drink darling? We ordered our meal and although the time waiting for our starter was quite awhile. Thebill starter was ok. We could see other people at tables calling over the waiting staff and it was then that we could see many people were getting annoyed at the wait for food and drinks. The couple sitting next to us had one main course brought to them but the other got lost in the process and the lady ate her dinner whilst her partner got very very upset that he would be eating his dinner on his own. Our main course arrived, two burgers. Both were not very warm. The actual meat to the burger was hard and dry. We tried several times to bring this to the staffs attention but by the time they got to our table, we had enough and explained to the waitress about the lack of service the fact they forgot our drinks order and how bad the food was. They got our bill wrong. The couple next to us had actually been given a gift from their family to come to Nine Jars. They could not believe how bad their night was. So there isn't really much else to say. Very sad to see how bad the service was. I would love someone from the restaurant to actually contact me as believe it or not this is the shortened...

Went on Sunday for breakfast and was completely appalled at the service and food received . I went with 3 other people, 2 of which are vegetarians and when asking for bacon to be swapped with a fried egg we were told it was impossible and the boss had full blank refused to do it, saying we had to pay an extra £1 (making pancakes and a fried egg a £9 meal!!) After then placing our order, 15 minutes after ordering we were told that they could only fulfil 2 out of the 3 dishes! I was appalled they made us wait so long to tell us after ordering, surely this was communicated sooner than making us wait so long!! The waitress then reminded us that although they couldn’t fulfil our order, they were still refusing to swap the bacon for eggs on another dish! I changed my order and shortly after everyone else’s food was brought out, I was sat there waiting Another 5 minutes passed and the waitress came over to say they’ve ran out of ciabatta and only have bread (AGAIN why such a delay communicating this!!) so I requested bread Another 5 or so minutes passed and everyone else has finished their dish and mine was finally brought out. However after specifying no mushrooms, there were mushrooms in the sandwich. When I pulled the waitress over to complain she took the plate of me and said “I’ll go take them out for you”. When I’m paying £8/£9 for a meal I expect it cooked fresh again, not having the cook or whoever scrapping things out of a meal!! The sandwich was completely and utterly disappointing anyway, I expected more than white hovis bread paying the prices they charge and definitely a better meal After coming here quite a bit for breakfast and the tapas menu I can easily say I won’t be coming back anytime soon! Completely and utterly disappointed in both...