Prezzo Italian Restaurant Haverhill — Restaurant in West Suffolk

The first thing we were greeted with when we arrived was a member of staff telling us it had been a really tough day. This probably should have been a warning sign for us!

We asked for a table for 2 with a highchair. We were shown to a table but we had to get the highchair ourselves.

Our drinks order was taken by the most unenthusiastic member of staff. He didn't know what a Pimm's was and we had to direct him to it on the menu. He came back to say they no longer offer Pimm's and that the pale ale I'd ordered also wasn't available. I asked if the other pale ale on the menu was available to which the response was "I don't think so, no".

I asked if the children's menu, main course only, would be cheaper than the advertised £7 something for 3 courses. "Yes" was the answer, but upon checking the answer changed to no.

The garlic bread starter that arrived was not the one we ordered so we had to wait for the correct one. The calamari starter was wet and soggy and pretty poor in flavour in all honesty.

We both went for pasta main courses. Both were abnormally scolding hot, and both were bland with tonnes of pasta but minimal chicken, peppers, tomato etc. We had to get cutlery from another table as this wasn't offered.

We finished our drinks before our main course arrived, but weren't offered more until we'd finished our mains.

Honeycomb cheesecake is normally a pretty guaranteed tasty desert at Prezzo, but on this occasion it was warm, and the cheesecake base was wet and soggy.

One toilet out of service. In the toilet that was available the soap dispenser was hanging off the wall.

Old dusty pasta on the floor where we were sat and some sort of old bolognese sauce splashes on the banquette seating we were sat at.

Service generally was poor, except for one girl that actually seemed to care about customers. The rest were unfortunately unenthusiastic, unknowledgeable, and unwelcoming. We've been to this site before and had a good experience, but after today we won't be returning to this...

I can't believe how this restaurant has changed for the worse since your rebranding!!! Two of us ate last night at Prezzo Haverhill. Restaurant used to buzz and was always busy, especially on a Saturday night but it was not even half full and was very quiet. We ordered - my pizza was lovely, but my guest ordered a burger which normally comes with chips and salad - however, this very sorry looking burger turned up all on it's own on a large plate - no chips or salad. When I questioned it, I was told this was how it came now. So why didn't the waitress tell us that when we ordered it? We would then have ordered sides to go with it. And to charge £13 for it was robbery. We ordered dessert and both turned up looking a bit sloppy and not as nice as usual - sticky toffee pudding was ok, but this tiny piece of chocolate fudge cake turned up - the ice cream scoop was bigger than the cake!!!!! I'm not complaining about the quality of the food - that was ok. Two waitresses then went home at 9pm leaving what appeared to be only 1 waitress to deal with bills etc. People were so fed up with waiting, they got up and formed a queue at the till so they could pay - including us. I had a code to use. However, I must praise the waitress who was left - she was aware of our complaint re the burger and had adjusted our bill accordingly so what we eventually paid after using the voucher was reasonable. BUT, I have to say that since rebranding there isn't one positive comment I can make, and to be honest, I don't think that after years of coming to this lovely restaurant, we probably won't be coming again. I did send in a complaint after my previous visit a few weeks ago which was never replied to, and this last visit has cemented the fact that the rebranding hasn't worked and Prezzo Italian aren't really here for...

Went tonight for sons birthday , my mum ordered a burrata for starter and received a mozzarella when we questioned it they said they had run out if burrata , mum then got the wrong salad for main course , my son and daughters burgers were cremated and my daughter was struggling to eat it as it tasted so burnt , she had to ask for a glass of water , I had the sage chicken which should have come with potatoe al forno , I recieved a jacket potatoe , when I questioned it I was told they don’t do potatoe al forno and that it’s a hassle back potatoe which was not stated on the menu , the sauce the chicken came with had no taste at all , I said it was false advertising to try and give my mum the wrong cheese and get away with it and to give me a sliced jacket potatoe knowing full well they don’t do what it says on the menu , she said she has had loads of complaints , I said it should be taken off the menu and my mum should have been told that they had run out of the cheese that was ordered . The whole birthday evening for my son was spoilt , the young lady said we did not have to pay for any of the food as it was a complete disaster ! Prezzo has really gone down hill , it used to be my favourite restaurant but sadly I will not be returning...