The Raj Mahal Restaurant & Take-Away — Restaurant in West Suffolk

The food was average, but the service was terrible. I had experience of dining in many Indian restaurants in the UK, but in terms of service, this was awful and ridiculous.

We ordered a Tuesday deal which was £14.95 and includes 1 starter and one main dish. We also ordered half chicken tandoori. However the size of the chicken was very small, initially I thought it was a quarter piece but after a while realized that it was a half chicken. Biryani was average. For this they billed £33 pounds and when asked for the bill and requested to explain the bill items, and they just started to misbehave and asked me to pay only £15. Although I was ready to pay the bill in full, and requested multiple times to take full amounts whatever was due, the owner refused and asked the waiter to charge only £15.

The owner was behaving so rude and was shouting inside the restaurant and asking waiting never to ever allow any Indian, Pakistani and Bangali people inside the hotel. He did't have the manners to behave.

I never ever suggest any Indian, Pakistani or Bangali people to visit this restaurant. The service and behaviour was...

I've eaten in a few Indian restaurants across the UK over the years but this is the first where food had to be sent back on two of the mains due to uncooked chicken. No price reduction for this either even though I'm sure they just tried to re-cook the same meat. Some bits still not looking cooked enough so the dishes remained largely untouched. Sauces for the other dishes tasted like they'd been re-heated from previous days batches and felt like I needed to put a hammer to the onion bhajis to break them into smaller pieces, they were so rock solid. Menus felt sticky to the touch along with some of the drinks glasses that came out which wasnt a great tell-tale sign. No hot drinks available and no explanation why even though they were on the desert menu. I'm unsure how they have a 5 hygiene rating knocking out chicken like that and should have heeded to the persons review who mentioned food poisoning. Hopefully, my wife and daughter will survive the night without...

Nice restaurant, clean, tidy. Seating could be a little more comfy. Food good. Smaller portions than most restaurants, but from our table of 7, there wasn't any waste. Portion sizes were just enough for 1 person. Staff polite and helpful. I had booked the table online. Arrived at the time booked, to be told no booking. But it was early evening, so accommodating us was not a problem. In fact the staff were very helpful. The only downer, hence the 4 out of 5. The toilets, could do with a refurb. Also to accommodate the mobility needs of customers, grab handles and higher toilets, would be an improvement. As would warm water to wash your hands and a hand drier, that is more efficient than the one there at the moment. Maybe next time, these issues might have been addressed. Would recommend and will go again, as the...