Burger King — Restaurant in Winchester

This is my favourite Burger King. I would love to have given a 5 star review, however there is something that lets it down lately. The interior temperature of the restaurant. I have noticed that there is a particular member of staff, whenever they are working, the doors to the restaurant are kept open. On a cold day, I like to get inside and have a warm meal. However, my usual lunchtime haven is now more like the inside of an igloo. As I type this review from inside the restaurant, there is a woman, literally shivering, while she’s waiting for her partner to finish his food. On another recent visit, I came in for lunch with a colleague and we closed the doors as we entered. By the time we had ordered our food and sat down, one of the restaurant staff had come out of the kitchen and proceeded to open the doors again. We were the only customers at the time and I spoke to the staff member and explained that the restaurant was very cold with the doors open, to which he replied, “well we’re roasting back there” and then he walked back to the kitchen. So much for customer satisfaction. I have decided after my experience today, not to return to this restaurant again until the weather improves. There are other fast food restaurants nearby that will have my...

My grandson asked for an ice cream and was given a huge tub of Ben & Jerry’s. When I asked about this, they said he had asked for a large but he did not. It was frozen so hard that we could not eat it for half an hour. We ended up taking it home in the car. The staff had informed us that you had to wait 10 minutes for it to defrost. Who wants to sit and wait while the desert defrost? Also it was given to him with no spoon so how he was supposed to eat it, I do not know. Terrible service...

Manager took my order (old guy) and was very rude! Was finding my code on the Burger King app on my phone for a voucher and he told me to hurry up they want to close soon, then he walks off and tells someone else to deal with me!? His attitude was disgusting, made me feel like I wasn’t welcome and definitely do not want to go back if I am going to be treated/spoke to that way. Clearly needs some customer...