Caffè Nero — Restaurant in Winchester

Update: Awful Barista, horrible experience today. First time I've ordered via the app. I was excited- I politely asked where my coffee is (9 minutes after it was due). Very rude Barista reply as they turned their back on me. 10 minutes after app says it will be ready and Barista will not answer where my coffee is. At my 3rd polite question they say its not made yet. I am so disappointed to write this about such a lovely coffee shop. I hope he hears about this review. Also the Automated Doors are not working again - not inside or outside today. A Disabled Person could not get through at all until someone else helped.

Previously: Great coffee as always - the best! Shame they are short staffed and closed early. So remember to walk to the Whiteley toilets before coming here if its later in the day. You'll also need your 240v charger as there are no USB points here - there are some 240v sockets to plug into though, which is good. Powered entry door is fixed again - but I'm still amazed the sign for it...

Needed a hot drink and something to eat, after a chilly afternoon shopping. Decided to try Caffè Nero for the first time. The place was clean and tidy, though whether the torn leather seat cover is part of the design, I felt that its condition made it unhygienic. It was also nice to see that it is a dog friendly outlet. I was served by a very friendly polite young lady who dealt with my order swiftly. Mum and I ordered LG hot chocolates, a slice of Belgium Chocolate Fudge cake and a slice of Black Forest cake. Our drinks were hot and very tasty but my cake, the Black Forest, though very tasty was quite dry, this was probably due to how it is stored. Despite this, my opinion for our first visit is a positive one. The only negative for me was that though they have customer toilets they could...

Had a Cappuccino with an extra shot, tasted like dish water, changed it for another one and guess what it was the same. Used to be my favourite coffee, not any more. The place was filthy, tables needed clearing, but worse of all behind the counter where the coffee machine was it was absolutely minging, dirty bits and pieces all over the place, coffee grouts everywhere, I've honestly never seen such a filthy coffee shop, what on earth is going on? If the Manager reads this, you need to get your finger out, as well as you're approach to cleanliness and good hygiene. To be honest I guess no staff read this, as there are plenty of other posts saying exactly the same thing.

Staff a plenty, just not engaged or...