Kaspa's Fareham — Restaurant in Winchester

Waited 20mins before I approached a waiter for an outdoor seat. Took 20mins to clean our table !!!! We did have a large party 9 of us in total with 2 small children. We was celebrating our sons 13th bday. 40mins later 4 milkshakes and a frappe that wasn’t what I asked for tasted not so good. And the other deserts was missing. They then said another 5mins we will quickly make them!! Seriously !! Not only was all staff un in-gaged with their customers they also didn’t have a clue about there menu that there serving. When I asked the waitress why my frappe is missing cream and chocolate sauce she said, “that’s how it comes”. I pointed out on the picture on there menu comes with cream and sauce! She then come back with a bit of cream squirted on top still not displaying what I had orders and asked for. Then her husband a deliveroo guy was rude and shouted at me in front of my children… telling me not to talk to his wife like that. I simply asked her for my money back on the items not been made !!! He was rude and which resulted in 3 members of the public walking out from your facility! To say I will never be returning ans will stick to scoops!!! Also when u have small children and there looking forward to there icecream! As a parent doesn’t go down too well ! Over an hour wait !!!! I was refunded the items that was missing which was half the order. Too think we put extra money on the cars due to the fact they took so long and too be dissatisfied and disappointed ☹️

I feel so upset by the way myself and my children was treated by the black driver!!! I will actually will be telling all friends and family never to visit here !!! Stay away and go to the seafront for a proper ice cream with a smile✌🏼p.s all the good reviews on here are from local guides properly getting getting a free icecream in exchange !!! Avoid at all cost!!! The worst place I have visited ans I hope the delivery guy learns some manors !! There’s a reason why your a delivery...

i came in earlier today with a friend for the first time and was very disappointed after hearing great things about this place. we went in and got seated. we were waiting to order our food however the only staff member that was in at the time was stood on the phone to someone who i can only guess was a friend due to the way he was laughing and speaking in a manner that you would with a friend. we got called up to order and when i asked for the thing i wanted i was told they didn’t have any of the ingredients to make what i wanted which didn’t matter to me so i ordered something different. me and my friend both got a waffle each a coke zero bottle and an oreo milkshake. we sat back down and waited for our drinks. we saw the milkshake get made and then sat on the side for a few minutes before the coke was finally grabbed. we couldn’t believe how long it took to get a coke out the fridge and bought over to us whilst looking at the milkshake left on the side for a period of time. we were watching both the drinks and food get made and the staff member remained on the phone throughout our whole order being made. when our waffles were bought over, we took a bite out of them to discover that both of them had not been cooked properly and were raw on the inside. we payed £25 for the both of us and can confidently say we were both very disappointed. will not be returning after this first impression...

So unorganised! We tried to go here on a busy hot day so knew there would be a wait and expected delays. We arrived, we saw a sign to say to wait to be seated. We waited 20 minutes before giving up. We were not even acknowledged once even with numerous members of staff walking past us several times. We felt like we were constantly in the way as customers arrived to queue to be served for takeaways and members of staff going in and out to serve customers outside. There were at least 5 tables we could of been seated at. So it's not like they had no room for us. When I finally asked someone whether someone could please seat us, I was told they only had 3 members of staff and he wasn't trained to seat us a table! 😳 we could see 5 members of staff at least and he had no answer. I mentioned we hadn't even been acknowledged and all we got was, I will try to get someone to seat you soon. We gave up and left! Customer service was so poor! We were completely prepared for a wait as it was a hot day and they were busy. But they wouldn't even seat us and left a family of five in their doorway! Would also understood if they had no tables for us. But there was 5 empty tables and we couldn't even get seated!

Perhaps we will try again, but I don't know. Staff weren't helpful and ignored the fact they had people waiting. Not...