Costa Coffee Birkenhead — Restaurant in Wirral

Appalling ,as a wheelchair user and no access into the doorway via a disabled door opening to it's rude staff who have absaloutely no training if making A LATTE.Igot a half full paper cup of coffee to go that was so strong I nearly choked and very little milk .I took it back asked within a queue system again that is so poorly set up your stood outside holding a door open for them to try it and showed them what I'd been given .oops said one young girl it's extremely strong I think we've gave you a different coffee ,have you asked for a plain one?NO I asked for a decaf LATTE charged full price as usual and this is what I got." Ohh well,I think you may have to purchase another?? Errrhh don't think so love she just served me and hasn't even given me a full cup either ,charged me full price though it's half way up the cup as you can see and I've stood in the queue again ten minutes" all I want is my decaf made of milk to the top of the cup one shot as it's a medium cup.she says "you'll have to wait then as I have to ask and I'm trying to serve others." What am I, chopped liver"? I thought.Ridiculously let me wait another 10 minutes before I even got a coffee put before me and not a word said she turned away.What a silly person she is .no common sense and no brains.where's the training in customer service skills here.Go Liverpool Clayton square it's well better even by Debhanhams it's a good one leave these small pokey...

The girls weren’t having the best day today due to technological issues. But for me, as a customer it’s not about that, as that’s completely out of their control. As long as the customer service is good (which it was) very good in fact, that’s all that matters. I thought the manager handled the situation well- leaving two customers satisfied who might’ve left feeling otherwise had she not jumped into action. Giving one customer a free beverage and tea cake as a goodwill gesture, while allowing me two small beverages in place of one medium. Overall fantastic service despite things not going swimmingly...

My first visit to Costa Coffee in Birkenhead was absolutely delightful. I decided to try the Spanish Latte, and it was a perfect choice – rich, smooth, and wonderfully indulgent. To accompany it, I treated myself to a slice of cake, which was fresh and absolutely delicious.

The staff were friendly and welcoming, ensuring I felt comfortable from the moment I walked in. The cosy and relaxed atmosphere made it an ideal spot to unwind and enjoy my treat.

I’ll definitely be returning soon – highly recommended for both coffee and...