The Ship Inn Hoylake — Restaurant in Wirral

Absolutely shocking service initially, arrived at 19.06 and assured someone would be over to take an order, waitress arrived at 19.38 to take an order despite other tables being served twice in the time we were waiting, drinks order was initially wrong when it arrived, we were table 1 and received table 4's order. Once sent back our order arrived around 19.50 after waiting nearly an hour. After the initial round of drinks were finished we waited another 30 minutes for another order which was not facilitated by usual waiting staff but required one of our party to attend the bar to speak to the manager about poor service, despite 'table service' being in effect but not working effectively. They also overcharged the initial round by £9 but then refunded this via drinks, the manager then came out and was very accommodating facilitating drinks and was very apologetic. Still a bit disappointing evening overall but the staff and management did make an effort in the end to ensure timely ordering and the atmosphere of the pub was lovely...

Sorry to say that having popped in to The Ship for a change this Bank Holiday Monday I have to report that we were most disappointed with our value for money food served. A nice pub atmosphere, we sat inside, our drinks and order was taken quickly by the waitress who was pleasant and attentive. We ordered Fish & Chips for the three of us at £16 per portion. The meals arrived 15mins later and to say we were surprised was an understatement. A small cardboard tray each (not a plate) with a small fish and small portion of skins on fries plus a splodge of tartare sauce. Told that they were expecting many people in so no plates being used today. We suggested to two waitresses that the portion was not value for money. A sorry was given but nothing more than that. I trust that the management were made aware and will perhaps take onboard. By the way, a single portion of skins on fries was £4, which really means the fish were £12...

• 50+ people *

Cannot recommend this place enough! Yesterday The Ship Inn held our post-christening drinks & nibbles - Adam & Joe put together a beautiful tapas style buffet, a mix of meats, sea food, Mediterranean dishes, vegan options, classic side dishes, the family favourite was the chicken curry! couldn’t have asked for any more from the kitchen team. Everybody was extremely complimentary of the food served, portion sizes, and the service - all staff did a fantastic job (keeping drinks topped up & food replenished) All details taken care of beforehand by Vic & Loz, which put our minds at ease for the big day. Our numbers were slightly higher than originally thought, but all staff did a fantastic job in ensuring every person had a seat & were catered for on the day. Honestly, thank you so much to all that worked yesterday, you pulled it...