Village Kebab And Pizza House — Restaurant in Wirral

I thought I ordered a beef burger and fries, a combo2 and 2x combo11 - a 1/2cheeseburger with onion rings, chips and a drink. When I was making my choices I thought "oh you must get a small wrap too" as there was an option to order a wrap, the Lamb shish wrap was described as a medium, so I assumed the others were small (Possibly a sample size). I didn't request any salad on the 2x Combo11 as the kids aren't salad lovers, especially not raw onion. To my surprise, when my order arrived there was only a beef burger, no cheese burgers and no onion rings, what came in place of them was two chicken wraps full of salad. I gave my burger to my youngest and myself and middle child had the wraps, Whilst the chicken was beautifully cooked I could barely taste it even after I had scraped off all the onion and my son couldn't even eat his. The food was hot, but arrived slightly later than expected. I might try and order from them in the future, but I will not be placing my order online and I will give specific details for what I want and not just say Combo_ _ as even the Combo13 for the chicken burger gives you a wrap. I also noticed after the fiasco of this evening that there isn't even an option to order a 1/2 cheeseburger on its own, just a 1/4...

Arrived here at 10:04 - took workers about 5 minutes to come out the back and realise I was there. Asked and paid for cheesy chips with ketchup. Twice one worker read out my order to the other worker and when sorting the chips out the first worker reminded him of the cheese, the other worker then said something after this. When the first worker was putting salt and vinegar and ketchup on my chips, I thought I seen no cheese but couldn’t be sure and heard him remind his colleague to put cheese on, so said nothing and went home. Got home and no cheese was put on my cheesy chips. I now know from my memory and google translating that worker number 2 told worker number 1 no to cheese. Wouldn’t go...

My girlfriend Ordered us a kebab and a pizza. Waited a hour, Just delivered a kebab. Took over another hour to bring pizza. gave garlic bread as extra but didn’t matter as night ruined by then for us both. No point ordering at all. Spend money and get incompetent service. Don’t bother… should have asked for refund and gone else where… food quality was also terrible when it did arrive and hardly ate any of it…complete waste of...