My experience was poor, I ordered food for my 2 children, the one meal came out on a sizzling plate for a 9 year old. At this point I pointed out this should not of happened to my partner as I was not at the table at the time, I called the server over called lidia, I only found out her name from another employee here as she refused to give her first name, when she came over to the table I expressed my concern that a child of this age should not have a sizzling hot skillet plate, lidias response at this was you never asked me too, me and my partner at this point found it really rude, after a discussion I went to the bar to express my feelings about this, the bar man listened and I asked for a pen and her name he told me and gave me a pen, I asked lidia how to spell her name, her response was I’m not untitled to give my name I found this very rude, I then asked for the manager and Lidia said she was the manager, so at this point I was appalled at how I was treated, I went back to the table told my partner what happened and got the children to leave, my partner then asked who the server was, my partner expressed her concerns over this and we were told that as customers, that we should read the terms and conditions and it’s not up too the staff to express any concerns about a hot plate that could hurt a child, my partner was extremely taken back from what was said, as a customer we are there to be taken care of not to be just a number, anyway the story continues, the children at this point were extremely uncomfortable and I had to take them outside, my partner stayed to express her feelings, the lady Lidia who my partner spoke to said it’s up to a customer to request this, now I’m sorry but we didn’t know and as a business you should have your customers concern at the front of your business and your company name, after my partner was then feeling intimated as another member of staff had the same attitude as the first who was the manager on shift, my partner said I will be taking this further and the staff members said I look forward too it,

Now I’m not been funny but if this is how they treat people who just stress a concern, then I think some back house training is needed, I have reported this to Mitchell’s and butlers, as I’m discussed how staff can just put customers feedback or feelings to one side, I will be making another report on this when they get back to me as this is a disgrace to the company name.

I’ve had to edit this post as 15 minutes after posting this I had a phone call from the pub owner jack, and I was told on the phone that apparently I was aggressive and was raising my voice and swearing at the bar to get attention about my complaint, this is not the case at all, I was very calm and so was my partner, I felt this phone call was disrespectful and uncalled for, also to be lied to on the phone about my actions that were not true in the slightest, when all I’m doing is telling the truth on a review.

If this is standard practice for a company to have this behaviour towards customers that are just voicing there experience then I discourage anyone to leave a review in future as it’s pointless because all you will get is an underhanded phone call filled with lies and not dealt with by true events that actually happened.

I will pursue my complaint to head office and I will be editing my post to let the public know what they are going to do too change this behaviour and what they are going to implement to make sure not just myself but any other person is not treated in this manner.

this is my updated review, I’m now banned from the chestnut for making a complaint about the staff, as I said earlier in my review I discouraged anyone to do this, the mangers exact words were I wasn’t there so I can’t comment, not been pedantic but where was the investigation in to my complaint?

if this was an actual lie from myself I would not be wasting my time or effort to continue with this, I called head office over 5 days ago and I’m still waiting for a phone call! And a valid reason why leaving a review is frowned upon