Very very sad to share a 1* experience here.

We stayed because we had a wedding close by, 2 nights in a nice room. My partner had decided to treat us because we'd had a busy couple of weeks with a romantic package add on. The hotel contacted us 3 months before the reservation and said there was an issue with the first night, they'd overbooked and we could only stay the 2nd night. As my partner was best man at the wedding this wasn't ideal. The bride complained so the hotel booked us in to another hotel on the other side of town.

The hotel they booked us into was rated 4*, we got there and the room we were in smelled of cigarettes, we were moved to another room on top of a wedding party so noise as guests were traveling back and forth in the early hours. It was a complimentary room so there wasn't much point in complaining.

Got back to The Mount on the wedding day, my partner was busy, we couldn't check in till the afternoon so all luggage was in the car. I asked reception for a taxi on my own to the Cowshed in Woodhall Farm, Codsall as that was where the wedding venue was. The taxi came, took me to the Cowshed - I have no idea where I was. I'd been abandoned in the middle of a farm called the Cowshed. I called the taxi company to complain and request another taxi any they mentioned that the hotel told them the wrong address and I'd have to pay for another taxi. Fine. I later found it this happened more than once. I'd arrived at the venue just on time, I met someone later at the venue who had the same issue that must have came after me but he didn't get charged twice, the taxi company charged the hotel. I was going to mention it when we got back to the hotel but it was late and the guy on reception (when he showed up) didn't seem to know what he was doing.

He mentioned our rooms were outside in the pouring rain, couldn't offer an umbrella, showed us the indoor route with only a little bit of rain (bearing in mind all the luggage was still in the car). I asked about breakfast and check out times, he said he'd need to find out if it was included and he'd call our room and let us know.

Finally got into the room and it was amazing. Beautiful room, spacious, nice set up on the bed with chocolates, a rose and bubbles. My partner said he'd booked something for the first night but as they hadn't charged us we weren't sure it was complimentary. So after 2 trips to the car to get the luggage in the pouring rain with no umbrella I called to ask if everything was complimentary or if we would have to pay, he said the items were included as my partner ordered them in advance but there was no breakfast included. My partner ordered breakfast both nights so suggested we'd find out more in the morning as the guy didn't seem to know.

In the morning, we got to breakfast and the waitress said she'd check if it was included, she sat us down on a table that was not set up (no side plates, 1/2 portion used butter) someone must have just got up. Before getting anything we wanted to check it was included, she came back and said yes because they'd accidentally given our room away to a higher paying client on the first night. What!? So the booking did go through and you lied?! Terrible.

So, 2 nights in different hotels, 3 different rooms, being sent to the wrong venue, paying 2 X taxi for the hotels mistake, being asked to walk in the pouring rain to get to the room, not having an umbrella or offer help with luggage when not being able to check in early, not knowing about breakfast, lying to us about why we weren't with the wedding party the first night, sitting us down on a used table at breakfast and the icing on the cake - got home, opened the chocolates they'd left on the bed - date expired a month ago (stayed last week).

Other than that, room was nice, venue looked ok. Terrible service, regardless of what we ended up paying. The petrol and taxi costs alone ended up paying for the 1st complimentary night. Breakfast in both hotels was pitiful. Staff were friendly enough but overall a terrible experience.