Glovers Needle — Restaurant in Worcester

Rude member of staff, only 1 on duty, waiting to be served drinks and be told where to sit for our food, we had booked in online, she was serving regulars before us, even though she could clearly see I was on crutches and probably needed to sit down, when I leant over to mention that we should have been next she just said "no he was next" and served a guy who had just walked over to join his friends! Not at all happy, decided to leave and went elsewhere to spev nd our money! Very poor customer service, no eye contact, no"i will be with you next" I used to do mystery shopping in bars shops etc and worked in customer service for years, 0 out of 10 for...

I would like to know why you advertise that food is served till 10 pm in the evenings yet I arrive at 9.40pm and was told that they stopped serving at 9.30 pm. So I asked why and was told that they'd only served 5 meals today and they decided that because it was so quiet they stopped serving! Well I think this is poor customer service as I had come here purely to have a meal. So I suggest you don't advertise that you serve till 10pm as I could have...

Absolutely awful place. We told them in advance that we were coming as a coach party. Couldn't order off the menu when we arrived. We were offered a choice of about 7 meals. Nothing healthy. Asked for a sandwich. No. Only off the limited menu. Then we were told they had sold out and there were only 3 options available. We went next door and bought a sandwich from the lovely bakery round the corner. Dreadful customer service. Put me off Hungry Horse...