Not usually one to complain but I have to admit my partner and I were very disappointed in our visit. We booked in advance and were seated fairly quickly which was good, though we were ignored for about 25 minutes and watched people who came in after us be served before us, tried to get the attention of x2 waitresses but seemed as though they were purposely ignoring us, had to go inside to ask that someone comes to our table. I then ordered the Bruschetta to start, when it arrived at the table i was shocked at how it looked, definitely not like any Bruschetta i’ve ever had before, looked like 2 pieces of Kingsmill bread with a tin of chopped tomatoes dumped on top. To add the taste was absolutely revolting and the bread was completely soggy, perfect to feed to the Seagulls. It was clearly not freshly made, and must have just been sat around for when someone ordered it (unfortunately me). We then received pasta mains, which were fine but nothing special either, but they did forget to add our side of garlic bread to the order, and again we had to go inside and ask for it.. Overall we were so disappointed. I remember coming here years ago and never having a problem, clearly things have gone downhill. I won’t be returning and wouldn’t recommend anyone going here, as there are plenty of lovely authentic Italian eateries in the area to...
Read moreOk this is a funny one. We were a large party of 8 adults and 4 kids. The staff were great, really accommodating, especially with the kids. The food was amazing and to be honest I thought we’d had a brilliant night out. Ok so where the issue was/is is with the bill. I specifically if they had added a tip (gratuity) I was told no. Now I’m very aware that the service secotor is poorly paid so my immediate response was ‘can you put 20% on top’. I always tip, and never want anyone’s hard work to go unappreciated. Worth noting we had a salad, 2 garlic bread (one of which had cheese), some olives, 3 pasta dishes, 6 pizzas, 4 kids deserts, 2 cocktails, 2 beers and one glass of wine which came to £290.25. Ok to some that may not seem much and to be honest as I was picking up the bill I didn’t question a thing. It wasn’t until the others had a look at the bill they’d realised we’d paid the gratuity and an extra 20%. Now really anyone handling the till should be fully acquainted with gratuity policy. I’d have contacted the restaurant but we don’t live in Worthing and yesterdays visit was brief to say the least. I’m not asking for a refund, however what I am suggesting is that anyone who goes there should make doubly sure about any gratuity. As I’ve said, great food, great staff but hell I don’t like feeling like I’ve...
Read moreWe booked a table for my daughters 16th. The service was awful, really rude waitress was impatient rushing us to make a decision on our meals, tried to clear the table before we had finished our food. Actually said “what do you want?” And was argumentative! The food was awful, I had asparagus Parma carbonara which was bland and dry, my husbands ricotta ravioli was disgusting!! Grainy and bland, daughters boyfriends calzone was split open and dry, no side salad it looked very sad. My son had the kids menu, veggie fingers and bread starter looked like it had been sat out for days dry and unappetising. My son didn’t eat his main, which was chicken and chips, it looked awful, frozen fried chips and shrivelled up peas. We had a calamari starter was supposed to be a large portion and was measly. Our meal cost £125!!!!! If it weren’t for it being my daughter’s birthday and my husband talking me down I would have complained and refused to pay! And I have never felt that strongly after eating a meal but I felt completely ripped off!!!!! Also I went the the toilet and they were filthy! Toilet roll all over the floor and defo hadn’t been cleaned in a while. I will NEVER go there again and will not recommend to anyone. If I could give No stars I would. Horrible experience ruined my daughters...
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