If the dining experience you are seeking is one that goes down in infamy this is the place for you! Start a month in advance by reserving a table for a large party. 3 days before you will be informed you can’t access the full menu, family style it is. This will be extra special if you have vegetarians so their options can be even more limited. The good news is you will still eat in a garden so at least they can see other foods they could have eaten. On the day of your reservation it will be shared with you there are passing rain showers for your outside table. Except it isn’t one table. You will discover the dear staff decided two tables is the dining experience you preferred. In down-pouring rain you will get the hands on experience of opening your own bug infested umbrella. A real treat to the nature lovers wearing heels! Don’t worry, 10 minutes after the rain starts the staff will rapidly grab other umbrellas to shield the toddlers in your party at the second table. During all of this you will have a pleasant opportunity to enjoy a unique non-cocktail hour. You won’t get a cocktail menu, a server won’t come by and you will be thirsty for water, but that won’t be offered. Eventually you will receive one pitcher for 18 people. This is when you will decide to explore the gardens because why not take some photos if you aren’t eating and drinking. And then it will hit you, is this all a ploy to force people to taking Instagram pics? Great marketing strategy. An hour after you arrive your meal will begin with all of the kids meals coming out and appetizers. 40 minutes after that the parents will receive a pasta course. An hour after that you will get your meals. An unexpected treat will be the fun game you get to play trying to cut your steak with the butter knife. Who doesn’t love a steak challenge? Sad to say the vegetarians didn’t get that experience. Now at about this time the owner will interrupt one person in your party’s meal for a side conversation about how your children are getting rambunctious. There will be sincere apologies and offers to fix any misdeeds of the children. Around hour 3 of the experience you will wonder if this is actually a dining experience or if you have been taken hostage. After a funfetti cupcake is served to your mom, the birthday girl, the owner will come back over to ensure you enjoyed your meal and were happy with everything. But before he gets to those thoughtful questions he will share I have your kids on camera destroying my garden. You will remind him you already had a side conversation, apologize again, and offer to come back to fix it as soon as there is light to see what needs to be fixed. The owner will again take your attention away from your over $2,000 bill to say “I don’t blame the children, I blame bad parenting.” And then as your mouth is hitting the floor he hit you with the side hook of “I’m posting this video on Facebook”. Such accusations come with a bonus 30 minute Venetian Hour including a grand tour of a stepped on flower, a slightly off center pole, a white outdoor cushion with a smudge on it, and saggy lights. Now you will really start to question this escalation when you are look at the alleged damage because your party wasn’t the only children there. And then you will discover you are still waiting to pay your bill which is a great treat when you have 6 crying, exhausted, likely hungry again, children. For those still following along this is 10:30pm, a real shock for a 7pm reservation. Hopefully you enjoy merry-go-rounds because when you get home your head will be spinning about how you could be treated so poorly as a customer. You will likely find yourself here reading other reviews. This restaurant isn’t about learning to treat customers better, it’s about inflating a small man’s ego. If you are in the mood to increase toxic masculinity in this world, I recommend dining here. Unfortunately exploiting children is against my moral code so I will not be returning. Looking forward to a very...
Read moreSo I am the husband, father, and grandfather to all who attempted to celebrate my Wife’s birthday last night. While it escalated to an ugly departure, the cause of the public disturbance was the owners lack of understanding of how to handle the issue. We did not make birthday reservations a month in advance to be served a limited choice of family style options to satisfy the likings of 6 different families. To be honest, we’ve dined there before and what we were served last night was not up to par. The chicken parm had more breading than chicken and very little cheese. When all is said, my grandchildren could have been more respectful in the garden but the damage to the flowers was minimal and my daughter immediately offered to not only pay but also come back this morning to handle the labor. But for some reason the owner did not want to resolve this amicably. That’s the part that baffles me. There was no point to be made by getting aggressive with my daughter and as far as the vulgar gesture from my son in law, that was only after the challenge to take it outside. That was a fight my son couldn’t win because beating up an old man would have been hard to defend in court. So he resorted to giving him the JO hand signal. Not nice, I agree but just his way of saying, don’t be ridiculous! I’m sorry my little ones had to witness this event that got blown up way out of proportion. For the record, the actual damage to his couches was from the child of other customer jumping up and down on it like it was a trampoline and that my friends was clear in the video and for some reason the owner told that customer that their child was not involved. Besides the video, my wife, the Birthday girl, was in the garden and witnessed it and admonished our grandchildren to stay away from them because the eventual chaos was obvious at that point. So if the owner was aware of who was jumping on his couch, pointed out to him before the altercation, why would he pursue that with only my daughter. My guess is those parents were close friends or relatives. In the end the dinner was not up to par, and we were not treated like a returning client spending over two thousand dollars The good news is I wanted to give my wife a memorable...
Read moreI cannot get over our experience at this restaurant. I would not recommend coming here with a large group as they force you to choose a prefix menu which does not live up the price that they charge. (Astronomical price I might add) It was subpar food, which I mostly had to push to the side because I couldn’t even eat it. We did not say anything because what were they going to do? Make us all new plates of family style food? That would be ridiculous. While we were waiting for our food, 35 minutes in between each course which was way too long as we had kids at our table. I watched my family continue to get up and check on the kids playing. At one point, the owner came up to our table to tell us that our kids were ruining his garden. My cousin’s got up quickly and brought the kids back to the table. They apologized many times and had the kids apologize specifically to the owner as well. As we finally received our bill, three and a half ours of being there, the owner decides to come up to us and show us the security footage of the kids playing in his garden. I’m not too sure what response he wanted from this. My cousin genuinely responded with “Sir I am so sorry, I am sick to my stomach, please I will come here tomorrow with new flowers and fix your garden. I’m so sorry.” But the owner was clearly looking for a fight. He responded to her genuine response with “I don’t blame the kids here, I blame your bad parenting.” Again.. I’m not sure what kind of response he would expect from that comment. He then doubled down with saying “I’m going to post this video on the internet”. Which AGAIN — I don’t know how he expected someone to respond with that being that the video was of their children! So when you read his response to these reviews we have put up, please know that this owner is the one who instigated any type of arguing. As a business owner, he could have handled this situation so much better but he was too stubborn to take the many apologies or to allow my family to come back and replant his flowers and fix any other alleged damage from the children which they offered multiple...
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