Greetings to anyone reading this. I am Joe, a father of 4 beautiful children and longtime customer of the Wawa in Keyport NJ. I get ALL my gas and morning coffees there. I likely spend around $800 a month at that store. I am writing this because Wawa corporate is hurting my family with either extreme negligence, or willfully trying to hide a video of their armored car service hitting me in their parking lot, causing me to have to get a disc replacement surgery in my neck and causing a couple herniated discs in my lower back. Wawa’s armored car was leaving wawa onto route 35 and I was sitting behind them waiting to exit the parking lot onto 35 when they forgot they were in reverse and slammed into me! Wawa had the video; it was the talk of the store for a month after. Many people witnessed the accident and surveillance footage. My attorney requested the video and they admit they had it. The manager said he found the disc, and even showed me in his office. He was very nice. But the corporate manager for the store refused to allow him to hand it to me direct, and forced him to send it with the nightly money bags and be carried BY THE SAME COMPANY WHO HIT ME. Magically, once the disc got to corporate, they claim to have lost it. The armored car company also claims they have no video from the truck and that they have zero cameras on an ARMORED CAR! Wawa refused to help me by giving permission to their employees to make a statement of how hard I was actually hit. My license plate flew 20 feet, destroyed my front bumper and drivers headlight, and caused me serious harm. In their official statement, they admit to hitting me, but claim it was an “extremely low speed”. They lied. They were trying to get onto rt 35 at rush hour and forgot they had it in reverse. Anyone who uses that wawa knows you don’t enter route 35 at an “extremely slow rate of speed”, and believe me, they really hit the accelerator hard. The guy was looking right at me while he was hitting me. It pushed my truck back many feet! This surgery has set me back and has hurt my family. We were never going after wawa. The trouble was with their armored car company. I find it very alarming that Wawa would hire a money carrier who does not protect their trucks or employees by having security features like cameras. I sell used car parts and help run a junkyard. WE have cameras and speed sensors on ALL our vehicles. 99% of insurance companies require it. Why would wawa not want to help a great customer, friend, and loyal fan? I don’t get it. They are actually causing harm to someone that has been giving them $800 a month! Don’t even get me started on the $7000 a month my company spends for fuel! I figured I would write this as a last-ditch effort for some help and accountability! Respectfully, Joe (a father of 4 and the breadwinner for my family that wawa is actively hurting after getting injured in their parking lot, by...
Read moreI want to give this place 5 stars because of my bias and preference for Wawa, however, I don't know if I can do that here. I like this location especially after they remodeled. However, they can be inconsistent with their sandwiches when you order.
In addition, they used to almost always stock ~6 to 12 of Dr. Brown's 2L Black Cherry Soda. I inquired about this as I wanted to see if I could have them order me a case because it's easier to handle something like this rather than going to a larger chain retailer. I don't know if they have a deal with certain members of the community, but as soon as I asked about this, I noticed it no longer was delivered or stocked in the store from that point forward. I've never asked to speak to a manager about this, as it seems suspicious. It's made me not want to give them my business -- but I still prefer them over QuickChek.
This experience made me not want to go out of my comfort zone to help a business and give them continued, repeat business for products I like. I don't know why it's so difficult for companies to stock certain types of drinks for specific...
Read moreI came inside this Wawa to try out their Pizza. It was after midnight and there was a lot of customers at one point, but all self checkout lines were on red and the machine noted that an associate needed to clear the machine. So then the one and only person working a register yelled “anyone not buying tobacco products needs to use the self checkout”. I informed the cashier that the self checkouts needed to be cleared, and he stated aggressively I am too busy to clear them out. So me being the last customer I stated that the machines needed to be addressed. And he told me to clear them myself. I stated how would I clear them when I don’t work here. Then another associate told me, “I got the wrong one!” These people deal with drunk agitated customers all the time, and I understand, but they seem to be more than willing to lash out and become the aggressive ones towards their own customers and is uncomfortable feeling to go in there when these employees are trying to start a fight with you when you were there to purchase...
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