Burger King — Restaurant in Abingdon

I would give NO stars if given the option. The ONLY good thing about this location is Lexi, 28 year employee. She is a superstar. This BK has gone into the gutter since new owners took over a few years ago... Waited in drive thru for 20 minutes then decided to go in and BOTH doors were locked. When an employee noticed me they then opened the door. I ordered and after another 10 minute wait, I checked my food before I left and mustard was all over the outside of my burger paper and on everything else in the bag. No cheese on my double CB. The manager (short boy with dark hair) wasn't helping any of the employees who were clearly struggling. He came out of the back after I complained, he was very rude, said he would have the mustard burger re-done while everything else sits getting cold in the bag and still covered in mustard. 🥴 He lied and said they were training and one of the other employees shook their head to say there was NO ONE training today. Worst BK experience ever. Needs to be...

I have been to plenty of Burger Kings and this is the worst one that I have ever experienced. I have been here plenty of times wanting to give them a chance because I keep thinking “maybe it’s just an off night”. No, every night is an “off night” for this place. Employees don’t care and managers care even less. People want $20 an hour to work at an establishment like Burger King but they can’t accurately read a screen to make an order correctly. Within 10 visits my burger has been wrong 8 times. All I request is no mayo and no tomato. Simple. Not that difficult of a request. And it has come with mayo and tomato 8 out of 10 times. And the food is always cold. Even if you wait. Makes absolutely no sense. My last time eating there was last night. With the $17 I spent I could have gone to Puerto Nuevo and gotten a full meal and a large beer. Take your...

The service was just nice, the people were awesome, when speaking to me, and when I fulfilled my order, with which was politely taken from me,by the young looking polite darker man , boy let me tell you, and the person in lead, I think they would call it shift lead? That person has got the right attitude!! (And also, may I add).. its because that person have to crack the whip, to get the orders out, and that she does with an iron fist! And I myself understand because,in those shoes, I've been there before too!! Yeah back in my younger years, but I'm sorry let me get back to as I was saying, (sorry, dear) but.... the food was great, came out just the way I expected, I'm happy to say the Burger King in Abingdon Virginia, just one of the greatest aspects of that part of the town, thanks to the people, the service, and the food*🖐 is what...