Bojangles — Restaurant in Abingdon

I want to start out by acknowledging how much I truly adore Bojangles for being the Messiah of fast and readily available fried chicken and fries. They've gotten me through a lot of phases of depression and intense love of anime, and with their greasy help, I've been cured of both of these illnesses. However, today was the first time that I felt betrayed by my dear fast food franchise friend. Over the years, I have eaten dozens if not hundreds if not thousands if not millions if not dozens of chicken supreme combo boxes (not the actual boxes, just the edible contents of said boxes) and have grown quite accustomed to the weight of the box and its' contents. However, I got the distinct feeling that the box was a bit lighter than normal. Despite this, I realized that the formula for this specific Bojangle's fried chicken could contain more helium than I had grown used to back home so I pardoned the light drop. However, after I had driven away, I opened the box to discover that 1) the fries inside of the box had been SO overcooked that it was more the texture of a hard carrot than a Bojangles fry. This pertained to the entire bundle of fries, not just several. I also discovered that 2) the chicken supremes were clearly leftover from a batch that had gotten cold and rather unappealing after being left out for quite a while, despite the short amount of time that it took me to sample one after leaving the store. The most grievous error, however, was...3) The Bojangles biscuit had been placed underneath the rest of all the food. This caused the biscuit to become squished into the bottom of the box, causing this staple pastry of Bojangles to become a flattened husk of its' former glory. I remember the days when Bojangles stood for something more than a quick easy way to throw away bad food into strangers' cars in exchange for $6.29. Those were the days when I loved you, Bojangles. However, the line wasn't that long and the checkout girl turned me on to Cheerwine so it wasn't all...

This used to be a five star Bojangles and my former review said so. But after my most recent visit it is now terrible. Most reviews are just one or two stars and share the same complaints. How can the reviews possibly be 3.8 average because nobody is giving them three stars??? Dining room is closed and doors are locked. We ordered two meals at the drive thru. Ordered a breast and a wing. What we received was a thigh and a leg which is dark meat. I drove back from my house to get it changed and my wife called them to explain what we wanted and that I was returning to the restaurant. They wanted to argue about it at the drive thru. Seriously?? They didn't open the door to deal with it in the lobby. So I got back in the drive through and waited at the window until they finally, finally got it right. This was very embarrassing because the person working the drive through was very "flip" about it. The employees were laughing and made me mad. Meanwhile, my wife was at home with the other chicken dinner getting cold. I don't plan to ever return to the Abingdon Bojangles but the Bojangles at exit 7 is very good and a totally different experience. The Bristol store does a much better job, despite that they have an undesirable location and a chic-fil-a right around the corner to compete with. Abingdon should be ashamed of the poor performance, bad reviews, and they are located in a very high traffic location and right in front of Walmart. Hey Y'all- Team work makes the dream work, get your act together or you will be just like the Bojangles in Marion.......failed,...

Most horrible service EVER!!! Ieven spoke to manager and called corporate will in the parking lot to ONLY BE IGNORED!!! We ordered 4 New Bojangles sandwiches spent $19.20 and literally had to wait over 30 minutes. The dining room was closed, drive thru packed but we waited patiently.

We wanted Chicken tenders but they were sold out, so we went with their new advertised sandwiches. I paid and they asked me to pull to the side...what choice did I have??? I wanted to eat!!! They said about 8 minutes, 22 minutes later I thought they forgot us. Still had traffic back to back, so I walked over to the window. They said We are almost ready, be right there please go back to your car. I didnt want to cause a scene, I was mad. So I called inside the storr but they didnt answer the phone. So, I get back out and walk back over. I am mad!! I holler over the other customer, I just want a refund!!! They said We are coming now!!! So, I asked for manager. The manager apologized,handed my bag and walked back into store. I was fuming mad!!!! And no napkins!!! I called corporate!!! They called me back the next day. I told them my situation and what happened. They apologized!!! No one even offered me a refund!! No one offered coupons, discounts.....nothing!!! I am so freaking upset!!! This was horrible!!! Horrible, Horrible, Horrible!!! Terrible...