VERY POOR CUSTOMER SERVICE! I ordered a pizza no onions, checked it more than once because I hate onions but when I got the pizza is was LOADED with onions and I was told I didn't check onions off the order. Regardless there should never be so many you can't pick them off! I got as many as I could off but the pizza can't be eaten! See picture, that's only part of the onions in the corner of the box (the pepper is for size reference) about a palm full so far. Management says this is the normal portion of onion and it's my fault for not paying better attention on my end since the "label" doesn't say take it off. Out the $ for the pizza and not getting the right order! AS YOU CAN SEE FROM THEIR RESPONSE THEY TAKE NO RESPONSIBILITY, BLAME ME THE CUSTOMER AND DIDN'T EVEN TRY TO MAKE IT RIGHT! AT THE END OF THE DAY YOU HAVE A VERY UNHAPPY CUSTOMER AND SHOULD HAVE MADE SOME ATTEMPT TO...
Read moreI ordered online tonight and waited 25 minutes to go pick up the pizza. Got there and the gentleman looked at his order screen and told me 7 minutes. I waited 20 and asked when would it be ready. I ordered a 16 inch and only saw 14 inch boxes with order stickers on them. I was then told, they were just making it. At that point, I asked for a refund and the guy says "It's Friday. Thank you for not understanding." I replied that I would have waited 30 minutes if he had of told me the truth instead of lying to me. And I do understood that Friday nights can be tough sometimes. I was an Area Supervisor for Papa John's for 6 years when they first opened stores in Atlanta. I would fire a manager for lying to a customer. This guy does not ever need to be in front of the public and I think he might be the owner of...
Read moreLast week I had asked for a no contact delivery. When the driver arrives, I hear constant knocking on my door. I open the door, wondering why my food isn't being left there. The driver then says "I was knocking to see if you are going to tip". Then, even after I ordered NO CONTACT DELIVERY, and he acknowledges that I had ordered, no contact delivery, tries to put a pen in my hand, and say you can write my tip on here. After feeling forced to give him a tip,my family and I were shocked that someone would risk getting my family and I sick, for two extra dollars. I had contacted corporate, but I was waiting to see if this store would fix its mistake, after a week of letting the problem be known. Will...
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