So my family and I order from here every 2 months or so sometimes longer as we usually just make our sandwiches at home. Decided since we have coupons to use it. We go and at first the young girl was cool, she made some jokes but then she ran out to a car outside that was honking profusely and catered to them when they could’ve came in, which we did and they didn’t, our sandwiches sat there open and airing out. Then she went back outside never said excuse me or apologized for leaving our sandwiches open and unattended for awhile, came back with some more jokes and I was annoyed, one sandwich was heated up and now as cold as the rest. We get to the lettuce parts and she again leaves us to refill the meats section when we only needed our sandwiches wrapped up so we could go, by this time the line behind us was long when we first came no one was there and the guy with her didn’t offer to help her at all just did his own thing, which honestly he did so much better because his sandwiches were packed and ours wasn’t and neglected, If I see her in there I’m not ordering that day. Thanks...
Read moreCame in yesterday, the fist time i have ever been to this particular subway, i got my favorite, the italian bmt with all the fixings... when it came to the salt, there was just to much.. or jist way to strong.(at no fault of their own, it was the type of salt they use) more my taste buds fault than theirs.. either way the sandwich was to salty for me.. i reached out on there website and was quickly called by the owner? He was very courtious and apologetic, even tho it was more my problem.. he offered to replace the sandwich today.. so on my lunch break i returned to have the sandwich replaced.. the man who made it for me was also courtious and apologetic.. this was very refreshing as most restutants are not so nice when you have a complaint. But, not here.. they were very respectfull, polite and understanding. I really appreciated there promt and polite customer service, and will be returning many lunch breaks to...
Read moreGot a coupon in the mail for two Footlong subs for $12.99. Ordered two BMT subs, a sub they have had for ages, nothing special. When I went to use the coupon I was told I couldn’t because I got BMT subs and they don’t accept coupons for those type of subs. Oh well. I check out because I’m not trying to spend forever in subway talking about which subs qualify and which don’t, like what the heck. But then I realized without the coupon the total came to $23. For Subway? Absolutely not. I asked for my Money back as I did not want the sandwiches for that price. I was told No refunds because they only refund online and app orders, the sandwich was already made and paid for. I left because all I have to do is dispute the charge with my bank when I explain to them what happened. Subway really refused my coupon and charged me $23 for meat cheese and bread today. Never again,...
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