Baskin-Robbins — Restaurant in Addison Township

I am a glutton for punishment for returning here, more than one time but it is a convenient stop for ice cream in between my boyfriend’s house and mine. However, this is the absolutely worst Baskin Robbins I have ever been to. The first time I stopped, I attempted to order at least 5 different sundae options off the menu right in front of me in the drive through, and they were out of everything I chose, from ice cream, to ice cream toppings. Finally, after having the guy list what they DID have, I was able to come up with something, but the guy felt so bad, he gave me the ice cream for free. Second time, basically same scenario, same missing products, which means they never carry these products (visits were about a month apart) but pictures and listings of these products still on board. Also the “hot fudge” was not hot nor like fudge at all. Third time... “open 24 hour” neon light lit, absolutely no one there about 11:00 at night. Last time, they finally got it right, but I also didn’t attempt to order anything outside of what they have had available in the past. Fudge was not hot, but tasted like fudge at least. Also, would have loved to fill out the corporate survey any of these times, but have never actually been...

I've lived in Itasca for almost 30 years, and have had a bad experience at this Baskin-Robbins more than half the time I've been there. Yesterday was the last time I'll ever go there. We purchased an ice cream pie for a birthday party, and did it on-line for pickup. We paid for it when we ordered it so all I'd have to do is pick it up. When I went to pick it up, then didn't know what I ordered. They had one ice cream pie set aside, and could only assume it was for me (it was). Then the manager insisted I pay MORE before they would give it to me because the in-store price was different than the on-line price. Didn't matter that I had a paid in full receipt.

I know how hard it is running a small business, but this is not how you do it. I will NEVER go there again, and based on my experience there, I can't recommend them for...

This place is a joke! This manager is definitely not following the guidelines of a baskin robbins franchise.Everytime I go here,they are always running out of something.I ask for a hot fudge sundae and they never have hot fudge,it's always some dollar tree chocolate syrup.If I'm asking for a fudge sundae..I expect hot fudge and NOT SYRUP.This manage has to get her act together.She is skimping on materials to run this baskin robbins.She should not be in business! She is also always running out of bananas.Whats up! I'm a paying customer and paying full price for your limited items on my ice cream. A call to corporate office is over due.This is a poorly managed...