El Burrito Mexicano Real — Restaurant in Addison Township

My friends and I decided to go to this restaurant because of its rating on Google, however I had a very bad experience, the service was not the best, the food was delicious, but when it came time to pay we were surprised that They already included the tip without mentioning it to you, there were only four of us, but they don't mention that they already charged you until you paid, and so you could be leaving a double tip without knowing, I realized why it added up and they didn't give me the check with the price for the food, I asked and the lady tells me that she already included it, and that's because there were four of us, when it is known that the tip is for 6 people or more, I always leave the tip, I work as a waitress and I know how important it is to leave it, however It seems dishonest to me that they charge you without telling you and also on the bill they give you the option to tip more when they already charged you, these details definitely erase the good image of the restaurant, apart from that they also charged for the chips, when in all Mexican restaurants...

I ordered a burrito with no beans, plus avocado and sour cream. Instead, I was given one with beans and missing the avocado and sour cream. Since I don’t eat beans, I had to throw it away.

When I called, the employee was polite and told me not to worry — they would replace it next time I came in. But when I went in for the replacement, the experience was uncomfortable. I was made to feel like I was lying or just trying to get free food. On top of that, the owner said, “Next time bring me the burrito,” even though the person on the phone had told me not to bring it back.

If that’s the policy, it should have been made clear upfront. Customers shouldn’t be made to feel guilty for a mistake they didn’t make. I wasn’t looking for free food — I just wanted the order I...

I'm ashamed I gave this place 5 stars 3 years ago. I came here for several years and every year they increased the price until their Mexican plate went from $10.00 to $18.75. On top of the price changes, the server they have now is extremely rude and she is openly overcharging every customer that walks in hoping you don't see the price changes. I pointed out the price of her food on her own menu board and server menu today and she brushed me off acted extremely rude to my family and I. After eating here for several years, I'm sad to say I will never go back. Please stop scamming your customers and do something about the extremely rude...