DO NOT COME HERE unless you are okay with paying the owner of this place to treat you like garbage at no fault of your own. The owner of this place is absolutely disgusting. He blames the customer for the staff's shortcomings. Regardless of the quality of the food, no one wants to go somewhere to be treated like garbage while paying them. Specially when it is their fault. Not only were we, the customer, nice enough not to give them a hard time for the mistake they did, but the audacity of the owner to behave in such a way has no excuse. I can't believe the staff is actually nice but the owner, OWNER, who should be grateful for his customers treats them as if he is doing us a favor.
My family ordered a large order over the phone for pick up. When my sister arrived to pick up the order, she realized they had made a mistake and politely alerted the person at the counter. We have worked in customer service so we understand how nasty customers can get over a simple mistake. When the person at the counter walked over to the kitchen to notify the staff of the "change". A man in the kitchen started screaming and cursing blaming us for the order not being correct and saying it was our fault while hiding his face. My sister asked the girl at the counter who that man was and how she could contact higher management to report the man's behavior. The girl shyly responded saying that the man screaming was the owner. Needless to say our family will no longer be supporting this...
Read morePhoned in an order during lunchtime. Requested a chicken burrito with chicken, cheese and avocado, cut in half and a side of sour cream. Nothing else. A simple order, indeed. I had the order taker even repeat my order back to me to insure accuracy. Took it to go as I didn't have time to dine in. Opened it up and right away saw it wasn't cut in half. Next, instead of the sour cream on the side, as requested, it was in the burrito. I'm lactose intolerant so I need to monitor how much sour cream I can ingest. Not possible now! Thirdly, the chicken was extremely dry and hard-like cardboard. I didn't have time to request a new burrito made to my specifications as I was on a short break. Needless to say I was very disappointed.
Fast forward a few weeks. Thought I'd give them another try. Ordered the identical burrito. I repeated it twice to the order taker and had her repeat it back to me. I was confident that this time it would be problem free. Picked it up and AGAIN got it wrong. This time they put in lettuce, and tomatoes! I never even mentioned lettuce or tomatoes! Also, the chicken was dry again. This time I went back in and waited another 10 minutes for them to remake it. Again, the chicken was dry. I gave my business twice to Gorditas Don Coco restaurant and each time they failed miserably. I won't...
Read moreLet's start off with the Service it's was good that's all now to the food I ordered a Tinga Gordita which was decent then I also ordered a Pambazo which was not good had almost no flavor the bottom bread was dipped into grease which tasted awful as for drink I ordered a large Hochata which tasted sour another customer that was sitting in front of me also had an Hochata and said the same thing that it tasted sour all in all it wasn't a good place to eat save your time and money and look somewhere else to eat not this place anyways have a...
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