Popeyes Louisiana Kitchen — Restaurant in Addison Township

I want to start off by saying that we are very dissapointed by our visit to the Lake Street location. We arrived around 10:00 p.m. on November 5th  2024. Mind you the place was completely empty we were the only car in drive through and there were no customers inside. We were excited to get our chicken because we were craving it that night. We pull up to the speaker and give our order. I very specifically said two combos with fries and large drinks and then we ordered another with just the popcorn chicken. I also asked that they put three Ranch sauces inside the bag to which the response was "I can't give you three I can only give you two". So then I told them it doesn't matter if you have to charge me I want three . They give us our total which was almost $40 and when I pull up to the window they give me a large drink and a small drink. I clarify that we had ordered both large drinks and the lady at the window whose name is Miriam told me that she would have to charge me for two small drinks more apart from the fact that we had already paid to get us a large drink. She then suggests that we give her $2 cash in order to give us our large drink. I didn't want to make too much of the situation seeing is that we were hungry and ready to go home so I gave her the money. She asked us to pull ahead and wait for our order by the door. We did ask she had asked and waited for our food. It was my fault for not checking before pulling away that they had forgotten the price for my order. Once we got home and opened our bags we noticed the fries were missing from my order. We call the restaurant and let them know that they forgot our fries, and received no apology. All we could hear was Miriam talking down to whoever forgot to put the fries in. Then she asked me if I could go back and pick up the fries. I told her no that it was a little late now that we would go another day. I then asked her for next time to make sure that they're paying attention to the things that are being put into the bags. All I want to know is how a restaurant could be so cheap to count everything that you're charging for and not have the decency to make sure that everything is in the bag. Pinching pennies and not giving us everything that we ordered is infuriating. I have never been to such a cheap Popeyes before. I will no longer be ordering from this location and I will be ordering from Mount Prospect which always gets their orders right even though their lots are always packed and the lines are always out the door. And Miriam you can take your fries and stick them where the sun don't shine. Oh and my food was cold when I got home which is not that far from...

STAY as far AWAY from this place as possible!!! Went in to order lunch for the office at work. The staff here hates life and is bother simply for doing their jobs. Instead of their uniform the girl in the front was wearing sweats and headphones, they yell at each other and complain, tried to pay cash but was told exact change only (Really?) so I had to pay with a card. I was overcharged an extra meal, refused to refund for the errors. Paid for "combo" meals, but none of the drinks worked except for diet and watery lemonade. Asked for a refund of the difference and was denied. The staff here is absolutely ghetto. The food taste horrific, like the oil has not been changed in years, the tables are extremely sticky, and floors are hideous. Ordering/receiving food takes 20-30 minutes, so much for your lunch break! It is not because they are busy, there was ONE other person there. They are just LAZY! Do your stomach and sanity a favor and find another location. I love Popeye's, every other location I have been to has been great, it is just this location. Go to Lombard, Bloomingdale, Bensenville.. it does not matter which one just don't go to the one in Addison. Can't wait for it to...

Quite possibly the worst popeyes on the planet. Went in for lunch today @ 11:05am, and they were closed. The sign says they open @ 10:30, so I knocked on the window. I was told they came in late, and would be opening around 11:30. They often close early. I work down the street, and on my way home, I'll try to get a sandwich. They close at 10, so I get there around 9:30pm. I have a 50/50 chance that they are open at 9:30. The employees are rude, and most have the attitude of not wanting to be there. It shows when you walk in the door. If you want a fresh sandwich made, they tell you its going to take about 45 minutes. No customer service here whatsoever. Today, I went to the Bloomingdale location on Army Trail. Night and day difference! Happy people serving with a smile. If you read past reviews, the Addison location has had issues for some time, and it starts with the ownership. They don't care, and the employees know this. With a hundred of 1 star reviews, how many comments from the owners or management do you see? None. Zero. Ziltch. Take the drive to the Bloomingdale location. You will be...