Dunkin' — Restaurant in Agawam

So I have tmobile and for the next month every week we get one free med. Latte. First time i use it the drive thru window girl couldnt scan it so I told her it's new and a tmobile Tuesday offer. It was Thursday so she said I can only use it on Tuesdays. lmaoo umm no. She was rude and got frustrated the manager came and fix things. Thank you. Again the next week same drive thru girl same attitude. Today is the last and final time I go to this Dunkin Donuts. Once again same girl at the drive thru with attitude because my uncle did not turn the phone she frustrately took it could not scan took it and said it doesnt work. So I widen it and had her scan it right. My uncle is the nicest guy and he didnt deserve that. If she cant be pleasant to people she shouldn't work in customer service especially not a drive thru. Statement from my uncle. " wow why was she ride and with attitude you know when people have alot on their minds and this happens it kinda messes with your day when you think what exactly did I do wrong to her."smh!...

Waited patiently for 3 minutes to order an iced coffee, only one person in front of me at the drive thru. Placed my order and sat behind the customer in front of me for an additional 5 minutes because she was chatting it up with her friend who was working the drive thru. Literally could see my iced coffee sitting on the counter as I was ignored by the employee and her friend as they tried setting up a time for them to get together. I eventually honked my horn to get their attention, and the female employee waived her long ghetto nails at me (as if to dismiss me) and shouted “Stop being so impatient “ to me and then tried carrying on her conversation with her friend as I waited and others behind me now were getting impatient. I put my car in reverse and the ghetto girl with bright red dreads and long nasty nails yells at me “You can’t do that!!” Well I did. As I drove away the employee continued to yell at me 😳 Where is the customer...

Got two grilled sandwiches, or they were supposed to be, but they messed up the cheese on one and the bread was super soft on both so I went back to ask they be toasted and they claimed they were so I said maybe there was something wrong with the toaster. When I pulled up to the drive-thru, the woman snatched my bag and chucked it in the trash without a word. She remade the sandwiches and made sure to burn them this time instead, inside and out. They don't use butter on the toast, so imagine how hard it was to choke it down completely dry and burnt on top of that. Not possible But the dog loved it. Took the Dunkin survey to let them know how I felt and they said I'd be contacted about the experience and I never was. That's fine, I'll just leave this review instead. And I'll be better off getting a delicious breakfast at one of the many other better choices in town from now on. Update - corporate Dunkin ended up contacting me...