Hibachi Xpress Highland Square — Restaurant in Akron

Fried rice recipe. 3 tablespoons butter, divided 2 large eggs, whisked 2 medium carrots, peeled and diced 1 small white onion, diced 1/2 cup frozen peas 3 cloves garlic, minced salt and black pepper 4 cups cooked and chilled rice (I prefer short-grain white rice) 3 green onions, thinly sliced 3–4 tablespoons soy sauce, or more to taste 2 teaspoons oyster sauce (optional) 1/2 teaspoons toasted sesame oil Heat 1/2 tablespoon of butter in a large sauté pan* over medium-high heat until melted. Add egg, and cook until scrambled, stirring occasionally. Remove egg, and transfer to a separate plate. Add an additional 1 tablespoon butter to the pan and heat until melted. Add carrots, onion, peas and garlic, and season with a generous pinch of salt and pepper. Sauté for about 5 minutes or until the onion and carrots are soft. Increase heat to high, add in the remaining 1 1/2 tablespoons of butter, and stir until melted. Immediately add the rice, green onions, soy sauce and oyster sauce (if using), and stir until combined. Continue sautéing for an additional 3 minutes to fry the rice, stirring occasionally. (I like to let the rice rest for a bit between stirs so that it can crisp up on the bottom.) Then add in the eggs and stir to combine. Remove from heat, and stir in the sesame oil until combined. Taste and season with extra soy...

Man, I hate to be the bearer of bad news, but I won't be back. It's not about the pricing or service, but the actual food in general. I will say though, I paid $20 tip included for just myself. I LOVE Asian food, so it came as no surprise I'd get excited when my pals at the Matinee told me to try this place after a few cold ones. I had no problem with the food service or the checkout person. Order was simple, chicken entrée ½ rice ½ noodles with some yum sauce and an eggroll. ALL of it was completely overcooked, same with the veggies (they have to either be canned or microwaved because wow, they're very mushy). I prefer a good crunch to my Asian vegetables. The chicken was good but dry, and whatever sauce they use is very sour and salty, so of course they saturated the heck out of my food with it! Yum sauce reminded me too much of thousand island dressing. I got the veggie eggroll which seemed to be the only thing I found tolerable. I'm not interested in a refund or trying the food again, I just feel like the recipes and the flavors can be better if you're gonna call yourselves a "Japanese restaurant". Save yourselves the trouble and hit up the frozen section...

Yesterday I called and placed an order but I had a family emergency come up to where I had to call and cancel it. So I called back 10 minutes after I placed the order because the lady said it would take 25 minutes so I let her know I had to cancel and carried on saying and I quote "Wow so we just wasted all this food" I told her there was no need for that and she proceeded to say the food was done and I told her I had an emergency come up and she told the rest of the staff not to accept anymore orders from me when they see my number and hung up. I called back she didn't answer because at this point I want to speak to a manager so I keep calling she answers I ask for a manager she hangs up I call back again she answers says the manager on they way in and she'll have them call me and I never got a call. The food is good but staff is unprofessional I've been going to this location since they opened and never had an issue until now. So whoever the lady that was working around 7pm doesn't not need to be working in...