Hibachi Xpress Main St — Restaurant in Akron

Refused to replace or remake food that got stolen before getting delivered to us. It is about 3 hours after ordering delivery from their website and no food and no refund.

Edited to add: On the phone with doordash all morning. They are very interested that you are blaming them for giving food to a thief without checking credentials and then blaming them. Our total order combined with all fees was 91$ We have received almost 49$. Where is our money?

Why did you lie for 2 hours saying food was coming just to cancel our orders and block our phone numbers? We recorded all the calls with you and the doordash driver that offered to stay to take our remake. She said you refused to remake it after an hour of waiting. She said you would not give her an answer and then she left after you canceled the orders. After 2 hours my 3 year old and no dinner and we STILL don't have our money. But proof and evidence that you are scummy is something we...

I was dissapointed coming here for the first time after seeing it had 4.5 stars. I stuck with something simple - chicken & noodles. Im not sure what sauce they put on, but it was not just terriaki and tasted absolutely terrible. The noodles were super creamy and had way to much pepper on them. The vegetables tasted cheap, were not cooked at all, and were lacking in variety. The meat did not taste the best either.

The atmosphere is strange. It is two resterataunts in one place. A mac & cheese place, and a hibachi place with american chefs (red flag #1). It did not look super nice inside, and they had a huge fan running on a particularly cold night with everyone inside huddled up and freezing. Really strange way to run a place..

Lastly, the service was incredible! Only thing I can say deserved 5 stars, and is why this review is not lower...

I placed and order and spent $37, sent my son to pick up the food and my order was wrong. I am recently home from the hospital with a major illness and can’t eat broccoli, order my food no broccoli and what do I get? Broccoli!! I asked about a credit and was told by the clerk what she was being told to say to customers with a bad experience is that if you give a 5 star rating they will give you a free meal. Where the hell do you get rewarded for wrong behavior?! Not here, I asked if there was something else that could be done and was told no, I could give the 5 star review. I responded with how about the truth a bad review and she said fine and hung up on me!! Rude and poor customer service skills, poor management trying to boost their...