McDonald's — Restaurant in Akron

So I pull up to the drive thru and listen to the automated person then I sit there, and sit there, and sit there. It seemed like 2 minutes but maybe it was only a minute. While I'm giving my order, I hear a TOILET FLUSH in the background. OK, I get it, nature calls. However, don't you think it would be better if someone just take over for her while she is indisposed? I got up to the window and one lady tries to hand me my food, but I hand her my debit card because I haven't paid yet. She asked what I had and after I tell her, she turns around and here comes Ms. Wobble, who I assume was the one in the restroom. Ok, now, do I trust that she washed her hands? If she did, do I trust she washed them long enough to do any good? She puts my order into the register and then begins to take 5 MORE ORDERS while my food is sitting there. OK, well, I can understand because I, myself, had sat at that speaker to order when I pulled up. I watch her take the orders, at no time did she ask anyone to pull up, thank anyone, or speak clearly enough to understand what she was saying. In fact, she had to repeat herself to one customer. Ok, I get it, it got really busy in a very short period of time so she was rushing. All this time, there sits my food. This all sounds like I'm being dramatic but I'm not. That is what happened. Please do not let that person take orders. I have had trouble in the past where I didn't hear her say to pull around and therefore, orders got out of order and it was a mess. On the bright side, I received ketchup in my bag, without even asking! That was truly a bonus but how sad that that was the best thing that came out of my visit to this location...

The good is pretty good during the morning but after 3pm some of the stuff isn't very fresh. You're getting fast food but honestly it's not as cheap as it used to be and they're paying workers a lot more now a days. This really shouldn't be an issue. If your workers are getting paid more now you should really do more for your customers and not be still doing the same crap if you're going to charge more for your food you should hire better quality workers that deserve the pay that you're giving. Don't hire people who don't care. You're paying almost as much as factories are paying and at a factory mistakes happen way less and when they do happen their trashed or scrapped. You should do better at keeping your food fresh. It's not that easy to get perfect timing but to look at the numbers of when you're busiest shouldn't be too difficult to find out the busiest times and dropping things fresh when people ask instead of reheating things in the fryer. Also shorting people on fries when you're charging nearly $5 for a large fry is unacceptable. Fill the stupid box up. These are issues at all McDonald's and the issues I've seen at this location in the evening, not so much in the morning and early afternoon. I had to get my order replaced and I came back earlier to make sure the issue didn't happen again. They will make up for the mistakes which is more than you can say about other locations that want to argue about issues. For fast food and a McDonald's though this place isn't bad it's pretty good. The employees are nice for the most part, their drive thru has always been fast when I've went through when they...

I placed an order thru the mobile app. Somehow my preferred location was changed and the order went to the McDonald's store on 25 Thornton st akron oh. On March 11th at 615am. I called 5 times. They answered 2 times once a man and once a woman, I told them my problem asked to cancel the order and refund my money. They both hung up on me then didn't answer the phone the next 3 times I called. So now I won't get my food or my $ back. Obviously the employees they have working there are lazy and don't want to do their job. The customer service I received from this McDonald's was the worst customer service I've gotten in my lifetime. I highly recommend never going to this McDonald's as their employees are rude, unfriendly, offer horrible customer service and if u call and they answer they will act like you are doing something wrong then hang up on u. B4 they hang up on u they make sure to say that ur an idiot and not to call back. I'm going to call the BBB and...