I should have known from the start going here was going to be nothing but a hassle.

I called, it automatically goes to “this line has been disconnected” I Emailed, no reply. After maybe 8 times calling on separate times and days, I was able to make a reservation for a party of 25- I was then asked what package I wanted, I asked package for what? I got a snarky response that parties of 25 or more need to order from the package. After being directed to go to the banquet tab and then to the Akron location to look at the options I said I would call back after reviewing the packages taking into consideration dietary needs for multiple people. I re-did a head count and we dropped to 20. I called back was able to get through the first time. Was then transferred to a snarky manager to give my details. I inform her it’s a surprise party with 20 guests. She asks what package. I say no package as we 20 and the website says 25. She snaps, well we have multiple locations and here I know for sure it says 20. (fun fact, it for sure does not). I say well, 2 are babies and I have them in the head count for space. She finally adjusts and accepts my reservation for 18.

I arrive with the guest of honor- we were put in the large, cold party room to the right.

I was informed by my guests that they were treated with attitude when asked how many people and if it was going to be more than 20 that there would be a different menu. I planned it; not them how would they know how many people. Not to mention I gave all that information at least a week and a half ago.

Tables were absolutely disgusting! Everything was sticking to them. Not enough bread for 18 people; didn’t bother asking for more since our waitress was never around. We had to get up and ask for just about everything.

She put a tray of extra drinks in the room for us to help ourselves to, she told us it had everything but iced tea and diet on the tray. When asked for a diet she proceeded to hand a regular to us from the tray and walks right away. She comes back and we ask for a diet again and she laughs and goes oh yea that’s not a diet.

The wait for food wasn’t unreasonable for most of the table. The way things were plated was odd. One guest ordered lasagna with a side of sausage and meatballs. Lasagna was plated on a small plate while the meats were plated in a bowl that was very happy to see us (if you get my drift lol). By the time the last person got her pizza; the first person was finished with his dish. She placed all the checks on the same drink tray for us to grab ourselves incase someone needed to leave sooner than others. Thoughtful, but then wasn’t around to take payment.

When it came to returning the credit cards, she asked who had the red card? Who had the Visa? We asked her to just read the names she replied with well those are on the back.

The screen shot is the banquet menu that is the same for Akron, Dayton, and Toledo.