Papa Johns Pizza — Restaurant in Akron

I had to give it one star because they didn't have a negative opinion. I ordered through their front desk with the store customer service. My pizza arrived very uncooked, dough was so uncooked I was better rolling it with the garlic sauce and making garlic bread with a pepperoncini on top. What surprised me and concerned me the most was when I called the store and spoke to the manager. She said her name was " Barbie" and far from one, she was so rude. Told me when I told her I did not want this uncooked pizza that it was not HER PROBLEM. This was not all she refused to refund me unless I went to the store, mind this was a delivery pizza. She laughed and told me she was the manager and if I wanted a refund I was to come to the store. I asked her for her corporate number. She had the audacity to give me false information in which I later was able to correct through a Google search. I HIGHLY RECOMMEND ANYONE THINKING ABOUT ORDERING FROM THIS STORE LOCATION SAVES THEIR MONEY AND CHOSES A DIFFERENT STORE. I've never had such terrible experience with a Papa John's. They're desperate need of...

So I’ve been coming to this location since I can remember probably 10+ years. Tonight just sucked. I ordered my papadia on the app at 8:45ish I got to the location around 9 I got told it’s gonna be another 15-20 minutes so I pulled around the building like a considerate adult. So boom I let 15 minutes pass so I go to get back in line and ended up waiting an additional 30+ minutes as I’m typing this it’s currently 9:45 so I’ve been waiting now 45 minutes. I get it it’s Friday night but locking the door isn’t the answer because I would’ve came inside and grabbed my order instead of waiting 40+ minutes on my order this is wild.

Update 1: it’s now 9:45 I’m still stuck in this line. Again would’ve been nice to have the option to just go inside since I’m almost 95% certain that I’m going to end up getting cold food at this point.

Update 2: it’s 9:47 I just now received my order the sticker shows I ordered it at 8:39…that’s a whole hour and 10 minutes later....

Horrible customer service. I placed an order online and after an hour passed with no update on tracking I called and was informed that the Manager voided my order. He claims he received a call from someone that “gave” my name, number, and address and changed my order from delivery to pick up and added items. This is literally impossible because my number is an out of state number. I'm the only person with access to this number and my information. I never received an email stating the order was voided either. The manager proceeded to argue with me on the phone and did not attempt to rectify the issue. I called back several times only to be hung up on. I will never place an order from here again. Whoever the manager is working tonight, 8-1-21 at 12:01am, corporate will be hearing from me since you refused to...