Subway — Restaurant in Alabama

I placed an order on line at the Subway in Alexandria AL. When I got home my order was wrong. I called and the employee told me she apologized and to come back anytime and my order would be replaced. I went back within a few days to get my order replaced. I told the employee (female, shaved head and tattoo's on both arms) what had happened and gave her my receipt. She began to make my corrected subs but very rude stated that I was suppose to bring the product back! I told her the night I called the employee did not tell me this. She spoke very hateful and I replied, " It seems you are blaming me when its not my fault. Another female employee with (short dirty hair) very loudly said, "Ma'am shes telling you what the employee should have told you! She was very loud & unprofessional speaking out when the conversation was with me (the customer) and the female employee (that was remaking my order.) I was shocked how hateful and very unprofessional both employees reacted to a customer that was there to have an order replaced because of their...

We have been going to this store since we moved here 2 years ago, customer service has always been great and was great today. The only thing that bothered me was when the young man coughed he coughed on my food, yes he had a mask on but that still doesn't mean you can cough straight down, you still need to turn your head. And you wear those plastic gloves to keep your hands and germs off the food, he kept touching his sweater and then touching the food. I later saw him sleeping with his head on that said sweater sleeve. Please be more cautious when you are making...

So for today I ordered my lunch from them through doordash and Subway making my food left a clear glove under the white piece of paper when I called them all they wanted to say was bring your food back and we will replace your order unfortunately I'm at work have another 4 hours till I get off and cannot go up there all I want is a refund the girl I answered the phone was rude and all she could continue to say is literally I...