Jimmy John's — Restaurant in Alabaster

Won’t be back. Staff and food are great. I was a rewards member and frequent customer. I was emailed a JJ $5 off coupon which I used per their conditions/requirements. I ordered via their app and met minimum fee. My coupon was not honored. I called the store and they said that sucks we can’t help you. I went through the wormhole of the JJ website. The response I received was what I should have done to redeem the coupon. I told them that is exactly what I did and to please credit me $5. No response so I reached out again and said they cannot go back and honor the $5 but they would send me $3 off that expires in 7 days. Really, go back and spend more money after you s’d me out of $5 to get $3 off?!?! No thanks. Canceled my rewards account and won’t be back. This is no reflection on the staff or food. Both were good. This is a management issue and a JJs issue. Lost a great customer over $5 that could have been easily rectified. Not even an apology. JJ makes it very difficult to try and contact the “home office” with complaints or compliments. Bye JJ. Plenty of other competitors that will enjoy my business. BTW, go see how well Chick Fil A treats their customers in these situations. They rectify immediately with no questions asked or blame on...

I love Jimmy Johns sandwiches. Simple, good subs, although a bit pricey. This location often messes up our order, but they do make it right if we are in the restaurant. Most frustrating is when it is messed up and they don't make it right when I have had to have it delivered next door at the hospital when a family member is hospitalized. Today we ate in restaurant and had to take turns holding our one year old because there are no highchairs. And the giant sized sandwich we ordered was not cut, so we had to go up and ask for a knife to cut it ourselves. While we were ordering our food, the employee taking our order started taking an order from the drive thru, and we had to wait to finish ordering. As we were finishing eating they started playing the music a bit loud. It made conversation around the table harder. Those may seem like small things, but it's still...

Haven't posted a review in a while, hope yall missed me :

Jimmy John's is like the subway everybody wanted but it is more refined and is has healthier options, sort of like a deli.

Food: The simplest of choices, most of the sandwiches you would get are cold but just the right amount of toppings, meats, and veggies, etc added to it.

Atmosphere: I don't know who Jimmy John is but he is cooking out here with the look, it almost has the firehouse subs and subway together. (Really gotta go to more sandwich places, pls recommend me some)

Service: Exquisite, though for places that have you picking what toppings you can choose on your sandwich, it's best to go inside the store rather then ordering online, there weren't that many people, I was pretty much the only one.

Water isn't free 😭 Jk, maybe if i get a smaller cup, it...