Jack in the Box — Restaurant in Alameda

I had a very mixed experience here. I tried the Jack in the Box app for the first time. I was across town, so I figured I could save some time (and money) by ordering through the app, then just swinging through the drive-thru to pick up my order. Right? Well, not exactly.

The app experience itself was pretty clean, and they do have some helpful tips as you are ordering. Payment went through just fine, and I even got a 15% discount. So far, so good.

I got to the Jack in the Box and went to the drive-thru, where I gave them my order number. The huge problem was that they didn't have half of what I had ordered. They informed me at the drive-thru speaker that they were out of curly fries, so I had to sub for regular fries. Then, when I was picking up my order at the window, they said that they did not have a side salad, either. To be fair, the manager did ask me what I wanted to substitute, which was a nice gesture, but I really just wanted the items that I had ordered. The whole experience soured me on the app, for sure, and it didn't really save any time at all, as I spent longer at the drive-thru window trying to work out the substitutions, plus the time I spent ordering through the app.

I hope this helps you if you are thinking about using the Jack in the Box app for ordering, as I did. Thanks...

There is a new person who works late nights, a woman, who is rude and condescending. She presumes that a request outside the standard order (for instance, requesting additional sauces) must be met with derisive declaration of "policy" that an additional charge is required...without bothering to give any benefit of the doubt that a customer would not necessarily have a problem paying the additional fee before she adopts a "high horse" attitude. Recently, when returning my credit card after processing it for payment, rather than hand it to me, she placed on the ledge outside the drive through window, and after a few minutes finally bothered to announce that she had placed it there. She seems to go out of her way to make that very brief encounter as hostile and uncomfortable as possible.

I am a very regular customer at that franchise, and by and large the service has been pleasant with every other staff I've encountered...except her. I haven't quite decided how I will resolve this issue - except that I may find it necessary to be willing to go out of my way to drive an additional distance to a different Jack-in-the-Box...her attitude is that...

We were visiting from out of town, so first time at this location. The guy who took our order was very nice. We ordered 4 of the $5 jack meals. Everything tasted good and fries were fresh. Dining room was a little dirty when we sat down, but a worker was starting to clean. Before leaving my daughter had to use the restroom bad but someone was in the restroom, so the kind employee that took our order let us use the employee restroom. My husband and son were waiting for us. While we were in the restroom someone started knocking very hardly like they were the dang police. I said one moment. They then start to knock again loudly. Like WTH. Come to find out it was a female manager who was wearing a light pinkish red shirt and was rudely asking what we were doing in the employee restroom. Even though my husband told her that her employee gave us permission to use the restroom because the other one was being used. I got better treatment and service from the male worker who took my order. How is this...