Taco Bell — Restaurant in Alameda

First, I want to commend this Taco Bell location for its exceptionally clean interior and the convenience of multiple kiosks, which make ordering easier, especially for English speakers who may not be able to communicate with employees who don’t speak English fluently. Ironically, I only discovered how nice the inside was because my drive-thru order was incorrect.

In a rush to get back to my facility, where six hungry four year olds had just been dropped off late and missed dinner hours, I didn’t check the order at the window (something I now regret). I ordered 12 soft tacos. Instead, I received 12 hard shell tacos.

This wasn’t just an inconvenience, it became a safety concern. Hard taco shells can be a choking hazard to the small children in our care. Once I saw the mistake, four of the tacos had already been handed out and were immediately discarded. I returned to the restaurant with the remaining eight, hoping to have the full order corrected.

After a total of 45 minutes of back-and-forth driving, the employee at the counter returned only eight corrected soft tacos and said, with an attitude, “You gave me 8, so I’m giving you 8.” I was shocked. No apology. No concern for the lost time, the safety issue, or the fact that six children were now getting half of what I intended to feed them.

It would’ve been a simple and appreciated gesture to replace all 12 tacos, especially considering the situation involved young children and a potential choking risk. I spent over an hour resolving an issue that wasn’t my fault, used $9.87 in gas, and still left with only part of the original order while still paying out of pocket $25-$26 as we are a non profit.

Next time, instead of respectfully explaining the mistake, I’ll just request a full refund and leave without offering a second chance for correction.

Fortunately, each child got at least one taco. Unfortunately, this experience has ensured I will not be returning to this...

I shamefully love Taco Bell. I frequently go to the one one Webster. I think they have very nice staff and a great manager who is very helpful and seems to support her employees by being on the front lines with them. My ONLY complaint is that every other time I go, my order is wrong or short. I usually go thru drive thru. It can be hard to tell what's what based on wrappers...especially if u get TN bunch of burritos for the fam. So...if can't tell if everything is in the bag until I get home and am disappointed to find missing items. I mentioned it once to the manager...and she was very kind about it. She gave me a replacement burrito to make up for the day before's missing item in my order. I am looking forward to changing my rating to a 5......because I REALLY like the manager of that store, and the staff are generally very sweet. Just need to work on getting orders correct and complete. I think they are experiencing a transition of sorts, as the Knob Hill Taco Bell closed. I think they have been getting the overflow customers. So...I really am hopeful that they will get it worked out soon. I REALLY want to give a...

I’ll start by saying, I order from this Taco Bell on a regular basis. The fact that I’m continuing to order it after all this is my own stupidity. I am now on my 5th straight order (8 orders in total) where they leave two particular items out of my bag every single time. The two items tonight were the same as always. It’s baffling that it’s two of the easiest items: The Chips + Nacho Cheese Cinnamon Twists

I have tried physically visiting the restaurant, Uber eats, door dash, etc but under all circumstances they won’t put what I paid for in the bag. It’s a running joke now that we order it just to see if they will. I’ve ordered 5 of each item just to see if it would change anything and it DID NOT. It’s comical at this point.

End of rant. I don’t even want my money back nor do I want anything in return for the mistakes. I really just in general want to understand how that can happen. My only conclusion is that it has to be deliberate or just carelessness at this point. I might try ordering 20 of each item and nothing else. My test to see if I receive...