Auntie Anne's, Dimond Center — Restaurant in Alaska

Recently went there to order. Most workers were not friendly nor accommodating. My boyfriend requested something he'd already done few times before, asked to mix the cinnamon sticks with reg pretzel sticks, like half and half in the container and would pay for the cinnamon sticks' cost. They refused & said they can't do it due to company's policy. Now, he explained himself how he wanted it & told them he had done it few times & they still refused. The guy cashier was rude to him especially when he asked for his name. He refused to say it, then my bf asked for a manager they never even give an effort to and eventually called security on him! Wow! This was so uncalled for. This ruined our evening, tryin to relax and watch movie and missed a lot of it...

After waiting more than ten minutes it was apparent these employees don't have a solid system for fulfilling orders. It was an absolute mess. They'll say it was busy, but 5 customers in line really shouldn't be such an endeavor for them. They wouldn't be busy if they had their act together. To top it off, for $3.99 I received a salt pretzel smaller than my hand with sections that were thinner than my pinky finger... And it was crunchy even though it was just made. I know the management will say this is inconsistent with their usual standards but that's obviously not the case. Subpar service and quality...

It was 8pm, an hr before close and everything looked clean and closed down so I politely asked if it was too late to order a bucket, they did say yes which was fine because they had enough in the case. Had I known it was old and hard as a rock I would not have gotten it, please don't sell old stuff. We eat there pretty regularly too my kiddos like...