Subway — Restaurant in Albany

Highly would not recommend this subway location.

I went to subway for the purpose of a meatball sub. When I arrived there was one gentlemen ahead of me. The 3 girls working were busy with what looked to be a large to-go order. I waited patiently for 20 min before the first girl (who did not have a name tag on) helped me and got the meatballs on a Italian herb and cheese, and toasted it. She added it in the middle of the line of sandwiches next to the gentlemen’s in front of me. After they did his sandwich toppings, they resumed the to-go order (for Ashley). I watched them put Mayo and toppings on the sandwich I thought was mine but they ignored me asking if it was. At the end when they saw a meatball on italian bread the second worker (Abby) started to remake the to go with Mayo. Then she realized she had already made this and it wasn’t apart of the to order. She tried to sneakily remove the Mayo and then asked what toppings I wanted. I told her that wasn’t my sandwich and I had different bread. She tossed the sandwich as the first girl went over to remake the base of my sandwich and informed me that they were out of meatballs and asked what else I’d like. I responded that I’ve been waiting for 20 min and this is ridiculous since they messed up on my sandwich and I’d like to speak to a manger. She said one wasn’t available and asked what else I’d like. So I ordered a spicy Italian even though all I wanted was a meatball. When I spoke to the cashier (Madi) I asked for the managers name. She said she wasn’t sure but she thinks it’s Johnny. I asked when he would be in and available and she said she didn’t know and then rudely proceeded to just tell me my total due. I told her I would be contacting customer service as I am very unhappy with the wait time for them to make an error in my sandwich. She said “you do that then. This was out of our control” very rudely. I responded that it wasn’t out of her control and pointed out the errors, paid and left. I have never experienced such bad customer service. To try to hide their mistake and not acknowledge it and then to give the customer attitude is not right. I would like to speak to customer service regarding...

So the employees are very friendly and can make sandwiches very good but the problem is they don’t manage there time well, like restocking there vegetables and meats from the fridge/freezer to the front floor area when they can which leads to them making multiple trips while serving customers. They move very slow, I have never seen a subway move so slow before like I had 4 customers in front me inside the building and it took just about 30 min just to get to the point that I can start ordering. These guys act like green horns with barely any experience on there belt, at least the crew that served me after 7pm, they definitely need more training or otherwise they need a bigger building that can hold more people that is waiting to order, at least that’s how it looked when I was leaving. They definitely need a experienced manager there that knows what there doing at all times so the employees can see what they need to do and how they can learn to manage there time well, this is not something that takes a day more like weeks until they are proficient at it. Another thing that I found very unusual is locks on the bathroom doors that needs a code from the employee to use, that’s not acceptable behavior towards paid customers, customers should feel welcomed to be there and not a inconvenience, owner definitely needs to rethink that decision. The only reason I left a 2 star and not a 1 star is because at least they did a good job on my sandwich and employees kept there cool while there shop was being filled...

Small town girl who moved and served in Vegas for 10 ish years here. My time in the craft in a city that takes serving so very seriously (60,80,100 thousand a year jobs not uncommon at all), I developed a keen eye for all aspects of service. I understand that as a hardened veteran of the force, I'm generally mildly disappointed due to the standards Id expect, whether it be the service or the food....but, I expect that in non industry towns. Virginia and what I can only assume was her new hire left me with nothing to say or desire after their service. There were only two people that evening but they were covering everything seamlessly working hand in hand with each other, but dropping almost everything to assist me and my husband on our way in after a long day of work. Both humble, polite, warm and relaxed were very welcoming, with the shop looking spotless and everything in the cooler looking prim and fresh. Most Zen Subway experience in YEARS....