To Whom It May Concern,

I am writing to express my disappointment with my recent experiences at the Applebee’s location on Yale. I have been a loyal customer, frequently ordering delivery two to three times a week and occasionally dining in. However, the service during my recent visits has been unacceptable, particularly in the evenings.

Incident Details:

Date: Friday Night

Upon arrival, we waited at the front for about 10 minutes before anyone came to greet us. During this time, I noticed two empty booths that were suitable for my needs, as I have a disability and require a comfortable seating arrangement. Despite there being a server in the area, the manager, who I believe is named Mike, told us there were no servers available and that we would have to wait over 20 minutes for a table. He then suggested I sit in a normal chair at a handicap table, which was highly uncomfortable and inappropriate given my condition.

This treatment made me feel as though my disability was a problem for the staff. As a frequent customer who spends about $150 to $200 weekly at Applebee’s, this experience was disheartening.

Additional Concerns:

1. Inconsistent Service and Missing Items: Every time I order delivery at night, there are issues with missing or incorrect items. This has become a recurring problem.

2. Unhelpful Response to Community Issues: On a previous visit, I informed the manager about a homeless person asking for food outside and suggested we contact 311 for assistance. The manager not only refused to help but also advised against feeding the person, which completely ruined our dining experience.

These issues highlight a pattern of poor service and lack of empathy from the night staff at this location. I ended up dining at Chili’s that evening, where the staff knew me by name and provided the comfortable seating I needed.

Expected Resolution:

As a loyal customer, I hope to see significant improvements in the service at this location, especially during the evening hours. If these issues are not addressed, I will have to reconsider my loyalty to Applebee’s and take my business elsewhere.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely, Braden Hamm