Subway — Restaurant in Albuquerque

Today, my eight-year-old daughter and I went in to an Albuquerque, New Mexico Subway on golf course. We encountered a manager named Michelle who was having an extremely bad day apparently and decided to take it out on us (and the customer in front of us) but I will stick to our story. We order the same thing from every subway every time, and I’ve never had any problems by getting two separate cheeses on a foot-long (shredded cheese on one side and sliced cheese on the other). No one else has ever had a problem making our sandwich that way until today. Sounds silly, but she made us separate our sandwich into two 6 inch sandwiches (which I told her to go ahead and do) probably for more money. Whatever- we just went with it. Mind you, she had an incredibly horrible attitude as she sarcastically spoke to us shaking her head and all. The other customers in the store kinda looked at us and we looked at each other my daughter and I…. Anyway, we tried to proceed on to getting our sandwiches. My daughter likes pepperoni to be added to it so I had asked her to add pepperoni to it pointing to the one we wanted it on. That became a much bigger deal than cheese. She put the pepperoni on the wrong side of the sandwich and I told her about it being on the wrong side and she lost it. She picked up the sandwich and sort of smashed it between her hands and said that’s it. I’m done - you guys can leave!!! (If you have cameras, I hope you watch this)! All I can say is, I was in shock that this was happening to us right now. I asked Michelle if I could speak to a manager, and she yelled at us. “I AM THE MANAGER”!!! I said we really just want our sandwiches. Can I speak to maybe a different manager or can we call one just to clear this up? She said I am not calling another manager and in fact, if you don’t leave right now as she slammed down the clear covers for the toppings…. I will call the cops to have you removed. I couldn’t believe that I was being threatened like I was some sort of bad guy or criminal in front of my eight-year-old daughter. We’re trying to get pepperonis and cheese on my Subway sandwich. She started yelling leave or I’m calling the cops. My daughter and I were kind of shaking at this point as we couldn’t believe how we were being treated. I am in leadership, and at this point, I felt it was best to grab my daughter‘s hand. She said let’s go daddy and we left. We were shaking as we walked to the car. I was trying to explain to her when she asked me why was that lady so mean and rude to us daddy?? Why did she wanna call the cops on us, we didn’t do anything wrong. I’m just beyond words for our experience today. I cannot believe that a manager, even at a subway store with probably little leadership experience would throw a customer out of the store and threaten to call the cops on us. We were just trying to get our sandwich corrected from having pepperonis moved from one side to the other. I know this sounds incredibly silly, but the anger expressed to us was so outrageous that I feel the need to share this with someone who cares in an executive role even though in Albuquerque, it looks like they are franchised their local ownerships. Still though, they have your name on the outside of their building and should uphold certain standards. I feel to keep it there. I tried searching out who the local franchise owner of the store was to maybe have a conversation and share this experience, but I am unable to locate who that person is. I probably could’ve got it from the sign on the front of the door, but I was so upset that we just wanted to get out of there as quickly as possible. In my opinion, if you want your business to grow and flourish… Having this person on your team is going to have quite the opposite effect, unfortunately. Thank you so much for your time and for listening to my story. I hope someone with authority over Michelle and this store does something...

Update 8/27/23: This place is still as disgusting as it was when I last went 3 years ago. Walked in & there is a homeless guy with dirty, bandaged legs sleeping at one of the tables. Looked as if there was dried blood on the bandages too. Nice one female employee offered him a free sandwich, but not nice I was standing in line as a paying customer waiting for help. Another girl finally approached me, cut my bread & then proceeded to lean right over it & talk (was imagining spit flying on my bread)…saying they were out of tuna. It was just past noon on a Sunday, so she’s staring at me obviously waiting to see if I want something else & I ask “well…can you make more tuna??” So she goes back to check if they have any & asks if I want to wait 5 minutes. I say yes, and then people start coming in & it gets crowded. The other lady is still making the homeless guy’s sandwich while people are forming a long line. I watch her come out from behind the counter & tap him with her glove, the same glove she is using to handle food. At that point I just left. Can’t believe this location is still operating with how filthy it is. Veggies also looked old. Will never give this location another try again.

Yesterday, my son went to Subway. He said the lady behind the counter wiped her face with the towel, and then used the SAME towel to wipe the sandwich board!! I am absolutely disgusted and appalled. Not only is this unhygienic, it is extremely dangerous with COVID-19! We have both eaten there before, and it makes me never want to go back there again.

I will be telling people about this and am considering reporting this to the health department. He was there around 2:40pm on 4/27. Needless to say, he called the lady out on it...

Ordered Subs through the app On a Sunday afternoonWhen I went to pick up my Subs I was told they were out of bread they said they would refund me my money when asked for a Receipt The guy was very rude about it the manger called me tuesday 2 days a later said it take 3 to 5 business days for refund to go back on card I was fine with that cause I know it takes 3 to 5 business days she said she was going to be out till wednesday the next week and she was very nice and addressed my concern and she would call me to see.if refund went back on.... well Wednesday came and never received a call I had to call here on Thursday. It took 11 days to get refunded and no compensation for making me wait that long I was told I would get a cash refund and subs if the money did not go in by wednesday.... when I went in on thursday to get my cash refund they guy didn't know know nothing a girl came.from the back and was rude and said what's up really that's how you run customer service wow very poorly I work in customer service and that not how you treat people and talk to.them. I'm very disappointed of the customer service and had to wait 11 days for a refund. This is not the first time I had bad customer service at this subway I will never return back to this...