Chick-fil-A — Restaurant in Alexandria

The customer service at the Alexandria Mall Chik-Fil-A is amazing compared to the continuously declining service you get at the Jackson/McArthur location. I ordered a chicken strip combo and my fiancé ordered the original chicken sandwich combo. There was an hour before they were scheduled to close, but the food appeared to have been freshly cooked as we had to allow our food to cool before eating. Initially we were going to just order curbside but decided to go in. While we were eating in the food court, the young man who I assume is the manager came to our table, greeted my fiancé by name because he remembered it from taking his order. He inquired about our satisfaction with our meals. Asked if we needed refills, more sauces or any other condiments and encouraged us to stop back by the counter for refills before leaving. After speaking with us he went to two other tables and did the same. Would...

This place had one of those special employees that gives out great service- articulate, pleasant, and engaged. This is a rarity in today's fast food convenience stores where employees are commonly disgruntled about pay or simply not qualified for service jobs. I complimented her on her disposition hoping to make her realize it counts. Chik ... has in my opinion some of the best fast food around. They have and interesting business model but I won't get into that now. This mall, like many malls is dead; another dinosaur on its way to extinction. I will give credit to the mall manager; it is clean, well lit, and has good climate control. I can't say much good about their security. Good security should be there available but not overtly seen everywhere; some guards don't get it. The last couple of times, I have been there I have seen a guard hanging around texting, appearing regardless of...

I never leave reviews but my experience made me want to run to google! The food was incredible, they freshly dropped the fries, grilled my nuggets right after I ordered and prepared everything as fast as fresh food can be prepared. The people working the registers were so friendly and detail oriented, not to mention the management staffs attention to their customers. I met a woman Veronica who went above and beyond and talked to me as though she’s known me for years. The kindness and generosity shown by her and the rest of the staff makes me feel like the hour drive to a chick fil a will...