McDonald's — Restaurant in Alexandria

Today’s visit was less than ideal for a fast-food restaurant. Let me start by saying I was the only car in the whole drive thru. I use the App so all I had to do was give me code at the speaker. I pulled to the second window where I am told I must pull forward (Again, only car in the drive thru). So, I pull forward just so the very unprofessional manager can bring out my order almost immediately. I advised him I hated the pull forward option and don’t understand why they do it. Excuse #1, “If we don’t do it, then we run up our drive thru times and my boss will get mad and we will get into trouble”. I guess this makes since because as he is saying this the drive thru attendants for both windows are hanging out the window with happy meal boxes waving them pass the sensors. Must be how they keep those drive thru times so low. This does not help the customer in any way. Excuse #2 after I called him out on bring my order out almost immediately, “Well it takes the machine so long to make the frappes, so we pull people forward to help others.” Again, I was the only person in the drive thru. This leads me to excuse #3 “Well we do this for custom order or large orders.” I did not have a customized or large order. 3 sandwiches, two hash browns and a frappe to which again, he brough right out. I finally told him I was done with his excuses and pulled away. Going forward, I will no longer be pulling forward. The manager can give me a refund or my food, which ever he can get too quicker. This McDonalds need to stop worrying about corporate and make it about the customer experience for which...

Alexandria McDonald's. I haven't been to a McDonald's in a while but while out running errands, I went through the drive thru ordered a double cheese burger with EXTRA onions, because without them the burger is as dry as all get out. So, not to my surprise, I didn't get my extra onions, and the burger was dry and super salty. I know to some, this may not be a big deal but it is constant, our order NEVER comes as it's ordered.

This reminded me why I haven't visited Alexandria McDonald's in a while. I never get what I ask for. Lol This isn't the first, second, third, or fourth time my order did not consist of any modifications made. My thought is, it must be hard to understand the monitor the order is displayed on, and it's not the person taking the order because the receipt always reflects what was ordered.

Went back today, as of 9/9/25 , to give another, still a disappointment.

I want to provide feedback regarding this location AGAIN. Unfortunately, I continue to experience issues with my orders not being prepared as requested or missing items altogether. Most recently, I ordered a single cheeseburger with extra onions and Mac sauce instead of the standard condiments. The first sandwich came incorrect, and even when replaced, it was still missing the onions.

This has been an ongoing issue at this restaurant, and I believe additional training may be needed to ensure greater accuracy and consistency. I hope they improve training or hire competent folks for...

This is the worst McDonald's you could ever visit. You are better off going to the McDonald's 5 miles down AA in Wilder. They are rude in the drive-thru, the inside dining area is a mess (no photo), their manager is beyond rude. We were here not too long ago (before I was a local guide on Google), and sat inside for dinner with a friend. We were able to get part of our food, but not all of it. There were others in line, and the manager told them they might as well go home, that they couldn't keep up with us and the drive-thru. Our friend only ordered a coffee, and it took 20 minutes to get it. People were asking them to refill the ketchup, and the manager threw packets over the counter and said she didn't have time. The tea was empty as well, and was found with a similar result. After we left, I called the store because I never received a receipt with their corporate number on it. She asked me "why do you need the number? I can help you with anything you have to say." I then told her that she could not help me, that it was a corporate level issue. She said "do you really need the number? I can fix this." I responded no, and asked for the number for a third time. She then retorted "fine", and gave me the number. I reported the store, and the manager, but received no positive response from corporate. They also did not change the staff or call to say the issue was resolved as promised. Please. Stay. Away. From this McDonald's....