I took my family to the Pitt Grill location in Alexandria, LA looking for comfort food and an enjoyable atmosphere. Unfortunately, the experience was anything but comfortable and enjoyable. In fact, the experience was bad enough I will most likely never go there again. We arrived at PG's at 6:55 pm. We seated ourselves and a young lady named "Heather B." introduced herself as our waitress and took our drink orders: 2 root beers, a Coca-Cola, and a Dr. Pepper. "Heather B." returned with 3 root beers and a Coca-cola. We politely pointed out the mistake and "Heather B." returned with the correct drinks and took our order. This was the last time we saw "Heather B." inside the restaurant. After about 30 minutes, my oldest son had finished his drink and having seen no signs of our disappearing waitress, he went to the front counter and got a refill. After 40 minutes, everyone else had finished their drinks and were still waiting patiently for the return of our missing waitress. Don't worry, though - we had plenty of entertainment! There was one other family dining in a booth, along with about 4 single male customers seated at the counter. There were 3 other waitresses working and all 3 of them stayed behind the counter, flirting and talking to the men seated there - in hopes, I can only assume, of getting larger tips. Meanwhile, these 3 waitresses continued to glance our direction but otherwise completely ignore us. 30 more minutes passed, bringing us up to an hour and 10 minutes with "Heather B." having only come to our table to get our original drinks. Being completely fed up by the utter incompetence displayed by the waitstaff, my family decided to leave. My wife was nice enough to pay for the drinks - had it been left up to me, I would have walked out without paying at all. The waitress who rang up the ticket tried to ask my wife what food we had ordered... as if she somehow thought we were going to pay for cold food that had never gotten served to us. Oddly enough, we did see "Heather B." again as we were leaving... She was hanging out smoking behind the building with someone I assume was one of the cooks. I sincerely hope "Heather B." enjoyed the entire pack of cigarettes she must have smoked over the course of those 50 or so minutes that my family sat waiting unserved. Service problems usually trickle down from the management to the staff, and this was almost definitely a case of an inattentive manager doing absolutely nothing to ensure staff are doing any work at all. I am leaving a 1 star review, but don't be mistaken - that's only because the site will not allow me to leave a zero or negative star review. Pitt Grill used to be a really decent comfort-food diner, but it has snowballed down hill. The men's restroom was trashed with paper towels all over the floor, and I am not sure if the air-conditioner was broken or if we actually had entered some sort of literal Hell, given how hot the air was and how poor the service was. I can not stress enough how much I would NOT recommend Pitt Grill to anyone looking for a decent or even tolerable dining experience. There are other places in Alexandria where the food is just as good, the prices are slightly lower, and you can actually get - GASP -service!