Starbucks — Restaurant in Alexandria

I literally live within 2 minutes behind the Starbucks. I spent hundreds of dollars there for the past 3 years and just now 1st time. I needed to use the bathroom from doing Uber and didn't want to drive home. Young black girl maybe teenager says I have to purchase something to use the bathroom but 3 years no one ever told me that. I used the bathroom yesterday without buying anything. I'm not going there ever again. I will drive 10 miles away to give another place business because using the bathroom is important. I'm not a child. It's corporate greed. 👎🏾 3 years and I and I have used the bathroom before without buying anything. Hundreds of dollars. I was there yesterday. I'm very upset. What if a family with a small child needed to stop and use the bathroom. I am not a homeless person which I see there have been homeless people around so I get it but that's how she treated me. I'm black but don't need to wear a suit to be treated like that by a teenager. The owner you lost a long-term customer. I actually like some of your staff but her no. I was so embarrassed in front of customers looking at me. I'm actually thinking about contacting corporate. The time is 7:43pm Aug 30 2025. I feel embarrassed and disrespected. I'm sure they don't tell everyone that. If that's discrimination because there's others reporting the same them this might be a legal matter. I have done customer service for years at my job. I never make any of my clients feel bad. Especially when they spend money. There's 21 1 star reviews which means that's a problem and it...

Clean your restroom!!! Mop the floors in your store!!! I am tired of seeing pubic hair in the sink, dry feces on the toilet seats, feces in the toilet and urine on the floors!!! stop giving customers the wrong codes for the restroom! This particular location doesn’t have a staff only bathroom and the manager has created one, making it an inconvenient for individuals grabbing their coffee and wash their hand's in their restroom. If you’re going to have one restroom for staff, label it staff restroom. Also there are no toilet seat covers in the restroom they made available for customers and many times, they don’t have soap for people to wash their hands. Are your employees washing their hands with no soap !? Also this same manager the blonde with curls made me a coffee that gave me a horrible stomach problems! I almost went to the ER. I don’t know what she put in my coffee, but I was very sick for hours, my stomach hurting. Who knows if she used old milk or a laxative because she doesn’t like no one calling Starbucks and placing a complaint. I’ve called Starbucks on multiple occasions, no resolution, nothing. Why does Starbucks have a customer care number and no resolution to...

Is there’s anything lower than one star I won’t think twice about it.. VERY POOR management and customer service I order a drink and I ask for two packs of sugar on my drink and the barista dropped The empty back of sugar on my drink, and when I went there and ask for the manager, she wasn’t The supervisor I apologize and give me The manager card to email her I have sent an email to her. She never get back to me. I called the store like 100 time never answer me. I was there yesterday to grab a drink and I saw the manager was there she was still in the floor, fixing The cup display on the front I went to her to talk to her. She never do anything more than say I’m sorry while she was sitting in the floor Nothing happened for the inconvenience me drinking a coffee with Empty bag and sugar inside my coffee this is disgusting and unprofessional. Someone can get sick because of that, but you still don’t care like nothing happened. A big lack of management and customer service by Cabriella Mastro The...