Jimmy John's — Restaurant in Algonquin

This is feedback specifically for the Franchise Owner of this location: As you know, I placed a large catering order for an event in the beginning of May, 2024, that totaled about $1200. The first and smallest part of the order arrived on time but the remaining sandwiches arrived hours beyond the confirmed time and all of the guests had left, to get food elsewhere.

I understand life happens, things can get delayed beyond our control, etc. However what is most disappointing is that you were aware and did/have done nothing since from a customer service experience standpoint.

At the time your store manager was very apologetic and helpful in getting in touch with you about the issue. She let me know through text, multiple times, that you were aware and had reimbursed a large portion of the total, saying that it could take a few days for the transaction to process. I know this can be true and I was encouraged to hear this. However as of today, nothing has been reimbursed and no contact at all has been made from you.

I've reached out to JJ corporate, who has been responsive and and shared that they reached out to you multiple times. But nothing has happened. No response from you, no action at all.

As someone who has been in customer service/hospitality for years, the smallest gestures can go a long way in providing a silver lining to a negative experience. I have waited this long to post a review, giving the benefit of the doubt and opportunity to make it right. I am disappointed in how you've handled this and won't be...

I ordered today from this location as I’m a big fan of their “Little John” sandwiches. Pair it with kickin ranch sauce, salt and vinegar chips, & a drink. Perfect portion for lunch or a lighter dinner.

I always order the Italian “Little John” with chips & kickin ranch. I’ve never had any issue, up until today.

My sandwich arrived and the oil was already coming thru the wrapper. I opened it and the bread is total mush. Totally soaked in oil and vinegar. Inedible.

I called the store to see if they’d redeliver. The “manager” says he cannot do that as he has no driver. I ask how he still is taking orders. He lies to me and says he shut off ordering. Well, I can place an order again. It was a total lie.

The tone and whatnot of the manager was terrible. He genuinely could’ve cared less. I ended up having to reach out to DoorDash and get a credit so I could order somewhere else for lunch.

They totally ruined my lunch. Refused to make good like a reasonable person. Had a careless attitude.

Thankfully, DoorDash had my back and made good. I will no longer order from JJ after this. They don’t intend to make it right and that is why they won’t see my money ever again.

You lost a...

I usually like going to Jimmy John's but my last two experiences at this specific one make me plan on never returning to this one. Last time I went I ordered a sandwich with bacon Xtra and was charged for it, got home alas no bacon even though the kid who took my order kept repeating the order back to me, even said it to another girl that worked there, and still forgot it, and almost forgot the pickle I ordered as well if I didn't remind him. I called and complained about the bacon which got refunded (I think).

This visit today, ordered an Italian nightclub w extra bacon with a pickle. The sandwich was meh, kinda mushy, and the bacon seemed squishy vs crunchy like bacon should be. Then I opened the pickle and ate a spear before flipping it over and seeing what looks like someone took a nice bite out of the other side. Most likely not the case, but still just not very "presentable" so I just tossed it. I do not plan on returning to this one, this is 2 bad times...