Popeyes Louisiana Kitchen — Restaurant in Algonquin

I cannot stress enough that if you like Popeyes chicken I recommend you go to a different restaurant. This particular location is run by rude argumentative people. They will not tell you when you place an order that they are running low on food and that you’re gonna have to wait between 10 and 20 minutes until after you’ve paid

And then when you say you want a refund, they argue with you and tell you it’s your fault because you should’ve realized that it was gonna take that long to get your order even though it’s literally their job to tell you these things when you’re placing an order if they’re running low on food and it’s gonna take a long time for them to get it to you

Then when you ask for a refund because again they didn’t tell you this until after you paid, they refuse to give you a straight up refund. They only will give you cash back if you paid with a card and then they will not give you a full refund. They keep some of the money for themselves.

This has happened to me multiple times at this location and I consider the entire team that runs this location scam artists I will never visit this...

Food is fine but service is awful. It was about 8:30pm and there are 2 lanes for drive thru. There was 2 people in one lane and we were in the other. One of the drive thru employees, who seemed like a new employee but was definitely a nice person, asked us what we wanted. We said we were still looking at the menu and it might take a minute. About 45 seconds after, we asked for one of the menu items and we got no response. After 30 more seconds, with still no one behind us, a different woman (sounded like one of the managers) very loudly yelled at us for taking so long. When we told her we had already asked for something and no one responded, she ignorantly told us (still in a loud tone) "We are busy," even though they had a grand total of 3 people to serve. Then she left and stopped talking to us. It took about 15 seconds more for the first employee (who was fine) to come back on the microphone to take our order. I recommend whoever owns this place to fire the second employee. knowing how blatant her horrible service was, I doubt this was...

Um..... Avoid this location until they figure out how to keep their food fresh while growing into this new location. Worst Popeyes Chicken I have EVER tasted. Got a 3 piece tender big box. All food was room temperature (at best) except the mashed potatos which were luke warm. The pieces of chicken look like they were the runts of the flock - if they were even chicken at all (mostly breading - literally threw them away). I also ordered "Spicy" but did NOT get any seasoning (or really any flavor at all). Total Dissapointment.

Why open a new location and have the food inedible and destroy the brand reputation and piss off customers. I get it is rarely busy but they need to find a way to keep their items fresh between the customers that make a mistake in stopping here.

Really disappointed. What a worthless addition to...