Buffalo Wild Wings — Restaurant in Aliso Viejo

Where to begin.. My buddy and i came into Buffalo Wild Wings because we wanted to watch the Ducks game. we sat at the bar and ordered some drinks and some food (closing our tab out and tipping each time). had a great night..ducks won, met some girls and we went home happy. we went in the very next day to watch the ducks again. things were going great. my buddy and i go outside for him to smoke a cigarette during the first intermission. we see our bartender hanging out outside and she was being really short with us. i was under the impression that she might have had a rough day, so i start walking away. as im walking away she stops me and asks if we could have a "private" conversation. she proceeded to ask me about my experience at BBW yesterday. i said it was fun (which is why we came back) . Then she asked why we were tipping her so low.... WHAT?! HOW UNPROFESSIONAL! then she started ranting about how she needs money for school and how she just put a bunch of money into her books. she said we offended her with tips. ummm, im sorry, if you are unsatisfied with your compensation, maybe you should find a second job or perhaps a find a bar in an area that you will tip higher. (i forgot that 15 percent was too low) fter ranting an explaining that she called her boyfriend after work in tears. she said to us "if you guys cant afford to tip well, then you shouldnt be coming in to a bar" --coming from a girl who has clearly had too much to drink and is ranting about how she doesnt have enough money, but CLEARLY has enough money to go to her work on her day off to pay for drinks and confront customers. after this distasteful rant about our low tips, she made us promise we would tip her 20 percent or else she would not serve us anymore. she then bought us a shot of whiskey... which was nice... but she claims to be strapped for cash. she should have just saved it.

im not saying to not go in---the food is good and the beer is great! just remember to tip well...or you will get an extremely awkward confrontation from...

I met a friend for lunch here today, mostly for convenience since it is located in the middle between where we work. When we arrived we were seated right away, the place was pretty empty, about 15 people other than my friend and I and this location is pretty good size. Someone, who announced they were in training, came up and took our drink orders and our drinks showed up pretty fast. Here's where everything goes sideways. About 20 minutes later we still had not been approached by a waiter or waitress to take our order. I tried to flag someone down a couple of times and said "Excuse me..." trying to get their attention but no one even looked. I was about ready to leave when finally a waiter came to take our order. He didn't say anything about the wait I guess hoping we hadn't noticed how long it had been. The food took a long time as well. So long my friend had to take it to go because lunch was over and he needed to get back to work. I had ordered a cheeseburger, big mistake. I should have taken a photo of this sad pathetic looking thing but by this time I was starving an needing to get back to work myself. Fries were ok but nothing special. The waiter and waitress started making a effort to come around more now that some of the other parties had gone. Sorry, too little too late. I didn't even get a napkin and silverware! Poor service, mediocre food. Spend your hard earned money elsewhere! Owner, take note and read all of the other reviews. This place needs help and I'm not writing this to get free food. You couldn't pay me to go back...

Extremely upsetting experience – we won’t be returning.

My boyfriend and I came in for what we thought would be a chill night, but from the second we arrived, something felt off. We were met at the front with an unnecessary attitude when we said we’d sit at the bar. We tried not to let it bother us and went ahead, but things only got worse from there.

We waited at the bar for over 15 minutes with zero acknowledgment, despite making eye contact and clearly being ready to order. My boyfriend eventually asked out loud if we were going to be served, and only then did the bartender respond—rudely and without any urgency. Meanwhile, we were being glared at by other patrons like we didn’t belong.

One man sitting next to us, who had been yelling profanities at the TV, began playing a loud, disturbing audio clip that repeated a clearly offensive and racially charged message over and over. He laughed and even turned the volume up. It was incredibly uncomfortable. The bartender saw it happening and heard the audio—there was no way not to—but chose to serve that man another drink and continued to ignore us.

We left hurt, shaken, and honestly, I cried afterward. This wasn’t just bad service. It felt personal. My boyfriend is Black, and the way we were treated was different from everyone else around us. Whether it was intentional or not, the message was clear: we weren’t welcome.

I hope someone in corporate sees this and truly investigates what’s going on at...