Dairy Queen Grill & Chill — Restaurant in Aliso Viejo

There are many things to like about this location. The people have been nice and the food off the grill is pretty good. However, any visit is ruined if you order a Blizzard. My favorite is the Snickers Blizzard which is supposed to have a tiny amount of chocolate syrup in it. They put in way too much. So much in fact that it changes the consistency of the Blizzard to be more like a milkshake than ice cream. It's way too thin and has a strong taste of chocolate syrup. No other Dairy Queen I have ever been to (in several states) does this. At most Diary Queens, when you order a Snickers Blizzard, the ice cream looks white with chunks. At this one it looks like they used chocolate ice cream from a broken soft serve machine. When they flip it over as they serve it to you it slops on the side of the cup. On top of that, they don't mix the Blizzard all the way to the bottom. I ordered a large Heath Blizzard the other day and it was only mixed half way down the cup. I had the same with a medium Butterfinger Blizzard a couple weeks ago. Until management trains the staff to make a proper Blizzard, it's just not worth going...

Unfortunately, I don’t know how this place is even a 3 star. The service there is terrible and unfortunately the management and owner is the problem. I’ve been there and they are either out of everything or none of their equipment works. You should not be open if you can’t provide basic customer service. I want to purchase a Quart of ice cream plain and they give me a large cup and say it the same amount. I wonder if they ever when to school to understand what size is quart or not but the manager basically told me to take it or leave it. So, I think we know which option I took. Base on the customer traffic, I don’t see this Dairy Queen Surviving Especially given the service is bad. The only good thing was the young lady that work there who was very customer friendly. She should be the Manger. Will not be returning to this location.

If I could rate it less than a star, I would. Don’t waste your time and money...

So on Google it says that they are open till 11pm. On the locations door the hours are posted stating that they are open till 11pm. However Sunday 2/9 the doors were locked at 10pm and the staff inside was cleaning up. They did do a good job of ignoring me at the door and the other 3 groups of customers that stopped by thinking they were open. Not sure if this negligence by the manager to make sure that the proper operating hours are posted on the door and social sites correctly or the staff decided to lock it down early. It's a shame either way for the 3 groups of customers that left with a sour taste in there mouth after driving over only to find the location was closed. I hope the owner takes he time to make sure that the issue is fixed. A little advice, it would have been nice if the staff came to the door to communicate that there was a change in the hours, probably would have avoided...