Los Arcos Restaurant Cantina — Restaurant in Allen Park

We went here a few weeks ago for lunch it was so fantastic we’ve been back twice for dinner two more times for lunch and we’re coming again this weekend. The food has been absolutely superb absolutely delicious excellent service everyone is so friendly, and the gentleman Bartons makes the best ever mango margaritas cannot go wrong with one of them. Steak fajitas are above and beyond delicious ❤️. A must try♥️♥️♥️♥️ We will no longer ever be going back again. Eight days ago, we went here and had the lousiest service ever. The margaritas are now 1/8 of the size they used to be but same price. The food was absolutely awful. It was one of the worst experiences I have ever had here, it was one of the worst experiences I’ve had at any restaurant in quite a long time probably ever, I’m going to figure out how to attach pictures of the food that we left because it was not edible and do you think they offered an apology other than I know you guys always come here I’m really sorry. I will no longer recommend them to anyone I will go out of my way when anyone asks for a good local restaurant and mentions them to let them know not to go , I am so thoroughly disgusted I paid for all of the food that we left was basically for adult dinners and two margaritas Diet Coke and a couple drinks for two kids. I am a palled, but I left a review on another page and an eight days no one from this location knowing us has not reached out and at the very least just said we are sorry we are sorry we’ve gone along way and I would’ve taken the posts down , I highly highly recommend this place longer and I’m sad because this is our go to for every event for every family outing. I’m just sick to my stomach and I hope you really reconsider going here to eat. I don’t know why I’m not getting the option to add photos however we had the enchilada dinner that 30 minutes after they took our order they came and asked my daughter. Did you want beef for chicken? That was quite strange also there was no one in the restaurant let me tell you we should’ve had food in 20 minutes. It was that empty. Anyway if someone can tell me how to edit this and add photos, I’ll show you the $95 worth of food we left on the table and went and ate up the street and it...

The food was fresh and was real Mexican food. The drink were made just right. I had a margarita and it was doing the Rita 🤣. Will be back

Sad to say that after my 1st experience, I decided to have me a little small birthday gathering here. Little drink and food with about 15-20 people which I called ahead for and made reservations online a week ahead. Let’s just say. It started with the looks. I guess because my reservation was under Hollie they didn’t expect me to be a black women with a black family. It was like we came in and stunk up the place. Then the service started. Cassandra started off kinda sweet but I guess she got overwhelmed because she disappeared. Our food started to come scattered. My sister tacos was cold like it was sitting waiting on the rest of the food to be done. Then we got a tower margarita and they brought 1 glass after we said we were sharing. Then it took forever to get the other glasses. They act like casa May sauce don’t come worth the barrow pizza. It was like we had to go find a server for anything we needed because no one was coming back to our table not for the bill or anything. Then they over charged us $50 and wanted to argue about it. The older lady act like she wanted to fight while the little boy was talking trash to my mother not mowing I will fight a kid for my mom. It was terrible and I’m sorry I brought my family there and we spent 292.00. They threaten to call the police because my mom didn’t want to pay gratuity for service we didn’t get. So my mom called and the police said they are not coming because this place gets these kind of calls to much. Deal with it. Basically. NEVER...

DONT WAIST YOUR TIME!!!! Either go to the grocery store (I have never heard or had any complaints about their food) or hit one of the other MANY Mexican restaurants around the area. I literally fought myself on writing this review..... I called and placed my order, very friendly but I had to remind her to take my name for the order🤔 well maybe they are busy...... I pull in and the parking lot had less activity than a cemetery..... I walked in, 3 young ladies sitting at the register and I thought I heard a man speaking but I wasn't being nosey. As I waited for my food to be ready I heard their conversation on what kind of ring one of them wanted if their significant other was going to propose and back and forth. One finally decided to check on my food. My order was 10 tacos, a large order of chips and salsa, and a order of guacamole (real complicated). I get home and my guacamole isn't there so I called and was put on hold and then was asked if I wanted to return to get it or get a refund 🤦. If I wanted a refund I would have to go back to the restaurant anyway.......

Now I'm beyond irritated because if they were busy, I could understand, if they were short staffed, I could understand, but your just being lazy especially to someone who tipped you 25%. To top it off when I finally get home these are THE WORST TACOS TACOS I'VE EVERY HAD! The meat is so hard and dry that it's hard to swallow 🤢.

To recap: Phone service- decent In person - garbage (the customer doesn't give a f* about your chit chat learn the place and time) Food- absolute garbage and I'm shocked someone hasn't...