Spice Creations Indian and Nepalese Restaurant — Restaurant in Allen

Upfront, the food is ok. I have no complaints on the food. It is comparable to other Indian restaurants in the vicinity.

However, what I have a problem with is the customer service. The customer service at this restaurant especially for deliveries is pathetic.

On 11/12/2016, I placed an order via Yelp EAT 24 app. I paid ($28.00) for my order including tips. However, one of the ordered item was missing in the delivery.

First of all, I did not have a friendly response when I called to complaint. They said they cannot send the missing item (as it was not worth it for delivery). That shows their disregard for customer and service. Subsequently, they screwed things up again.

I have 2 incorrect charges now, in addition to the original charge of $28.00 One incorrect charge is for $2.16 My next incorrect charge is for $23.67

While the restaurant manager says this is all EAT apps fault, it all started because of their carelessness. They could have rectified easily for having the missing item delivered. They could have rectified this by letting go of subsequent incorrect transaction because of the bad customer experience and their mistake with the order. But at every step of the way, this organization shows up that they don't care about customers or service.

I honestly don't know how such a simple order could be screwed up so much. This is absolutely pathetic experience. I am never using the service or this restaurant to make an order again.

I am very certain that most, if not all of the previous 5 star reviews are fake. I will strongly advise against going to...

We wanted to try Indian food and neither one of us was a real expert in Indian cuisine. We tried this place and were kind of intimidated by the menu, but we asked the server what they would recommend for “beginners”.

We had the Chicken 65, the shrimp Lasooni and chicken tikka. We also ordered the sun dried tomato bread. Everything was absolutely delicious. All the dishes come with extra sauce which is great for bread dipping! I wish I had taken a picture before I started eating, but the smell of spices and ingredients were too tempting. We ordered everything with mild spice since we had never really had Indian food before. This was a pleasant surprise, even more-so since we live right next door.

A gem, hidden in the corner of an Allen strip mall. This place has made an impression on us and we will definitely be back. While I sit here writing this, the feeling of warmth from the seasonings in my tummy have a created a comforting feeling on this cold rainy day. I can breathe better, I’m feeling the boost of energy (still only mild spice, didn’t want to overdo it, but would be willing to try spicier) and I’m in awe over how tasty everything is.

I just exclaimed to the server how happy with the meal I was and she did confirm that they deliver, it’s a $20 minimum and $2 delivery fee. That’s not bad at all.

Thoroughly impressed...

Won’t be returning. The person we dealt with at the restaurant was rude and dismissive. We tried to put in an order for the chicken tika masala and add paneer for $2 (this is an option on the online menu). The person taking the order on the phone kept asking if I wanted ‘paneer tika masala’. I tried explaining that I wanted the chicken tika masala, and to add paneer for $2, but he kept interrupting me and asking the same question. I wish I had hung up the phone and chosen a different restaurant because there were several minutes of back and forth where the person just simply couldn’t understand what I was asking for, and wasn’t even giving me a proper chance to explain. When we got to the restaurant, I showed him the online menu with the chicken tika masala and the option to add paneer, and explained that I was trying to call in for the same option. He interrupted me AGAIN and told me that ‘paneer tika masala’ is the SAME thing as ‘chicken tika masala’, and it was my fault for not understanding. WTH? How can ‘chicken tika masala with added paneer’ be the same thing as ‘paneer tika masala’, which is its own separate item on the menu??? This man was rude and completely off putting, and the food was bland and wasn’t even that good 🙄😩 you will NOT get good Indian food at this restaurant and you will NOT get good customer...